Why People Are So Awful Online


Roxane Gay at the New York Times: “When I joined Twitter 14 years ago, I was living in Michigan’s Upper Peninsula, attending graduate school. I lived in a town of around 4,000 people, with few Black people or other people of color, not many queer people and not many writers. Online is where I found a community beyond my graduate school peers. I followed and met other emerging writers, many of whom remain my truest friends. I got to share opinions, join in on memes, celebrate people’s personal joys, process the news with others and partake in the collective effervescence of watching awards shows with thousands of strangers.

Something fundamental has changed since then. I don’t enjoy most social media anymore. I’ve felt this way for a while, but I’m loath to admit it.

Increasingly, I’ve felt that online engagement is fueled by the hopelessness many people feel when we consider the state of the world and the challenges we deal with in our day-to-day lives. Online spaces offer the hopeful fiction of a tangible cause and effect — an injustice answered by an immediate consequence. On Twitter, we can wield a small measure of power, avenge wrongs, punish villains, exalt the pure of heart….

Lately, I’ve been thinking that what drives so much of the anger and antagonism online is our helplessness offline. Online we want to be good, to do good, but despite these lofty moral aspirations, there is little generosity or patience, let alone human kindness. There is a desperate yearning for emotional safety. There is a desperate hope that if we all become perfect enough and demand the same perfection from others, there will be no more harm or suffering.

It is infuriating. It is also entirely understandable. Some days, as I am reading the news, I feel as if I am drowning. I think most of us do. At least online, we can use our voices and know they can be heard by someone.

It’s no wonder that we seek control and justice online. It’s no wonder that the tenor of online engagement has devolved so precipitously. It’s no wonder that some of us have grown weary of it….(More)”