Paper by K Szkuta, R Pizzicannella, D Osimo in Telecommunications Policy: “In the last 15 years, European countries have invested considerable resources to provide e-government services. Despite of its increasing availability, its level of adoption has not been satisfying. On the other hand, over the last years, coinciding with the web 2.0 trend, the e-government services co-produced by citizens start to appear, often without the support, acknowledgement and even awareness of the government. This trend stems from a well-established tradition of offline co- production of public services, i.e. services provided by the voluntary sector, but brought to an unprecedented scale thanks to the advent of web 2.0. Still, the concept remains not well-defined and its impact is not yet well studied. The paper explores on a limited sets of cases what does it mean to collaboratively deliver online public services; what are the success factors based on the cases under study and what are the incentives for service providers (other than public administration), citizens as users and public administration. The authors propose an ostensive definition of the collaborative delivery of public services: collaborative public services are created and run by government, civil society or by private sector building on the re-use of government data or citizens data. Those services are focused on public goods delivery (e.g. health, education, public transport) and are meant to change the traditional government services by engaging in an open dialogue with public administration about the best way to deliver those services. The analysis of six case studies of innovative collaborative online public services suggests that the online collaborative public service delivery increases its quality with the users׳ growth contrary to the traditional offline service delivery. The study results indicate that the current developers interest lies in delivering complementary services to the government run services rather than substitutive services. The authors propose also the initial list of success factors, enabling conditions, and benefits for all main stakeholders (users, innovators and public administration).”
Digital Social Innovation
Nesta: Digital technologies and the internet play an increasingly important role in how social innovation happens. We call this phenomenon digital social innovation (DSI) and created a network map that we’re inviting you to join.
But what do we really mean by the term DSI? Peter Baeck and Alice Casey take a closer look at the tools and platforms you use to help you start your own digital social innovation project or get involved in those that others have already begun.
As part of our DSI research project, we have been looking across Europe, and beyond, to find out more about how people are using digital technology to make a social impact. We’re inviting people involved in creating these new social innovations to map their activities over at our open data community map www.digitalsocial.eu. We hope this will give everyone working on digital social innovation more exposure and help funders and researchers to shape their work to support this exciting field.
Below, we highlight our top 11 DSI trends to watch. Although you can read about each one separately, many of the most exciting innovations come from combining several of these trends to form entirely new systems. We’d love to gather more examples, so please add those you may have to our crowdmap here.
But what do we really mean by the term DSI? Peter Baeck and Alice Casey take a closer look at the tools and platforms you use to help you start your own digital social innovation project or get involved in those that others have already begun.
As part of our DSI research project, we have been looking across Europe, and beyond, to find out more about how people are using digital technology to make a social impact. We’re inviting people involved in creating these new social innovations to map their activities over at our open data community map www.digitalsocial.eu. We hope this will give everyone working on digital social innovation more exposure and help funders and researchers to shape their work to support this exciting field.
Below, we highlight our top 11 DSI trends to watch. Although you can read about each one separately, many of the most exciting innovations come from combining several of these trends to form entirely new systems. We’d love to gather more examples, so please add those you may have to our crowdmap here.
What happened to the idea of the Great Society?
John Micklethwait and Adrian Wooldridge in the Financial Times: “Most of the interesting experiments in government are taking place far from Washington: in Singapore, which delivers much better public services at a fraction of the cost; in Brazil, with its “conditional” welfare payments, dependent on behaviour; in Scandinavia, where “socialist” Sweden has cut state spending from 67 per cent of GDP in 1993 to 49 per cent, introduced school vouchers and brought entitlements into balance by raising the retirement age. In the US, the dynamic bits of government are in its cities, where pragmatic mayors are experimenting with technology.
What will replace the Great Society? For Republicans, the answer looks easy: just shrink government. But this gut instinct runs up against two big problems. The assumption that government is evil means they never take it seriously (Singapore has a tiny state but pays its best civil servants $2m a year). And, in practice, American conservatives are addicted to Big Government: hence the $1.3tn of exemptions in the US tax code, most of which are in effect a welfare state for the rich.
For Democrats, the problem is even worse. Having become used to promising ever more entitlements to voters, they face a series of unedifying choices: whether to serve society at large (by making schools better) or to protect public sector unions (teachers account for many of their activists); and whether to offer ever less generous universal benefits to the entire population or to target spending on the disadvantaged.
This is where the politics of the future will be fought, on both sides of the Atlantic. It will not be as inspiring as the Great Society. It will be about slimming and modernising government, tying pensions to life expectancy and unleashing technology on the public sector.
But what the US – and Europe – needs is cool-headed pragmatism. Government is neither a monster nor a saviour but an indispensable part of a decent society that, like most organisations, works best when it focuses on doing a few things well.”
The Weird, Wild World of Citizen Science Is Already Here
David Lang in Wired: “Up and down the west coast of North America, countless numbers of starfish are dying. The affliction, known as Sea Star Wasting Syndrome, is already being called the biggest die-off of sea stars in recorded history, and we’re still in the dark as to what’s causing it or what it means. It remains an unsolved scientific mystery. The situation is also shaping up as a case study of an unsung scientific opportunity: the rise of citizen science and exploration.
The sea star condition was first noticed by Laura James, a diver and underwater videographer based in Seattle. As they began washing up on the shore near her home with lesions and missing limbs, she became concerned and notified scientists. Similar sightings started cropping up all along the West Coast, with gruesome descriptions of sea stars that were disintegrating in a matter of days, and populations that had been decimated. As scientists race to understand what’s happening, they’ve enlisted the help of amateurs like James, to move faster. Pete Raimondi’s lab at UC Santa Cruz has created the Sea Star Wasting Map, the baseline for monitoring the issue, to capture the diverse set of contributors and collaborators.
The map is one of many new models of citizen-powered science–a blend of amateurs and professionals, looking and learning together–that are beginning to emerge. Just this week, NASA endorsed a group of amateur astronomers to attempt to rescue a vintage U.S. spacecraft. NASA doesn’t have the money to do it, and this passionate group of citizen scientists can handle it.
Unfortunately, the term “citizen science” is terrible. It’s vague enough to be confusing, yet specific enough to seem exclusive. It’s too bad, too, because the idea of citizen science is thrilling. I love the notion that I can participate in the expanding pool of human knowledge and understanding, even though the extent of my formal science education is a high school biology class. To me, it seemed a genuine invitation to be curious. A safe haven for beginners. A license to explore.
Not everyone shares my romantic perspective, though. If you ask a university researcher, they’re likely to explain citizen science as a way for the public to contribute data points to larger, professionally run studies, like participating in the galaxy-spotting website Zooniverse or taking part in the annual Christmas Bird Count with the Audubon Society. It’s a model on the scientific fringes; using broad participation to fill the gaps in necessary data.
There’s power in this diffuse definition, though, as long as new interpretations are welcomed and encouraged. By inviting and inspiring people to ask their own questions, citizen science can become much more than a way of measuring bird populations. From the drone-wielding conservationists in South Africa to the makeshift biolabs in Brooklyn, a widening circle of participants are wearing the amateur badge with honor. And all of these groups–the makers, the scientists, the hobbyists–are converging to create a new model for discovery. In other words, the maker movement and the traditional science world are on a collision course.
To understand the intersection, it helps to know where each of those groups is coming from….”
A civic-social platform for a new kind of citizen duty
Dirk Jan van der Wal at OpenSource.com: “In the Netherlands a community of civil servants has developed an open source platform for collaboration within the public sector. What began as a team of four has grown to over 75,000 registered users. What happened? And, why was open source key to the project’s success?
Society is rapidly changing. One change is the tremendous development of Internet and Web-based tools. These tools have opened up new ways for collaboration and sharing information. This is a big change for our society and democracy, having an impact on our politics. How does government change along with it?
A need to change the way government organizations worked and civil servants interacted too could not be ignored. Take for example, politicians resigning because of one tweet! Meanwhile, government organizations continually face the challenge of doing more with less funds. I think this increased the need to cooperate and share knowledge; it was not longer feasible for smaller communities to maintain knowledge on their own.
The question became: How do we cooperate in an efficient manner?
In the Netherlands, we have over 500 different government organizations: departments, city councils, provinces, and so on. All these organizations have their own information and communications technology (ICT) environment. So, with a growing network and discussions around multiple themes, it became clear that one of the basic requirements for cooperating efficiently is having a government-wide platform for people to communicate and work from.
So, a small team of four started Pleio for Dutch civil servants and citizens to meet each other, have discussions, and work together on things that matter to them.
(Pleio translates loosely in English to “government square.”)
As in real life, citizens and government officials work together across various teams, groups, and networks to think about and do work on projects that matter. Using the Pleio online platform, citizens and government officials can find and then engage with the right people to collaborate on a project or problem…”
Revolution in the Age of Social Media
Book by Linda Herrera on the “Egyptian Popular Insurrection and the Internet”: “Egypt’s January 25 revolution was triggered by a Facebook page and played out both in virtual spaces and the streets. Social media serves as a space of liberation, but it also functions as an arena where competing forces vie over the minds of the young as they battle over ideas as important as the nature of freedom and the place of the rising generation in the political order. This book provides piercing insights into the ongoing struggles between people and power in the digital age.”
The Cultural Imaginary of the Internet
Book by Majid Yar on Virtual Utopias and Dystopias: “Contemporary culture offer contradictory views of the internet and new media technologies, painting them in extremes of optimistic enthusiasm and pessimistic foreboding. While some view them as a repository of hopes for democracy, freedom and self-realisation, others consider these developments as sources of alienation, dehumanisation and danger. This book explores such representations, and situates them within the traditions of utopian and dystopian thought that have shaped the Western cultural imaginary. Ranging from ancient poetry to post-humanism, and classical sociology to science fiction, it uncovers the roots of our cultural responses to the internet, which are centred upon a profoundly ambivalent reaction to technological modernity. Majid Yar argues that it is only by better understanding our society’s reactions to technological innovation that we can develop a balanced and considered response to the changes and challenges that the internet brings in its wake.”
The Golden Record 2.0 Will Crowdsource A Selfie of Human Culture
Helen Thompson in the Smithsonian: “In 1977, the Voyager 1 and 2 spacecraft left our solar system, carrying a “Golden Record”—a gold-plated phonograph record containing analogue images, greetings, and music from Earth. It was meant to be a snapshot of humanity. On the small chance that an alien lifeform encountered Voyager, they could get a sense of who made it.
“This record represents our hope and our determination and our goodwill in a vast and awesome universe,” said Carl Sagan who led the six-member team that created the Golden Record.
No spacecraft has left our solar system since Voyager, but in the next few years, NASA’s New Horizons probe, launched in 2006, will reach Pluto and then pass into the far edges of the solar system and beyond. A new project aims to create a “Golden Record 2.0”. Just like the original record, this new version will represent a sampling of human culture for NASA to transmit to New Horizons just before it soars off into the rest of the universe.
The genesis of the project came from Jon Lomberg, a scientific artist and the designer of the original Golden Record. Over the last year he’s recruited experts in a variety of fields to back the project. To convince NASA of public support, he launched a website and put together a petition, signed by over 10,000 people in 140 countries. When Lomberg presented the idea to NASA earlier this year, the agency was receptive and will be releasing a statement with further details on the project on August 25. In the meantime, he and his colleague Albert Yu-Min Lin, a research scientist at the University of California in San Diego, gave a preview of their plan at Smithsonian’s Future Is Here event in Washington, DC, today.
New Horizons will likely only have a small amount of memory space available for the content, so what should make the cut? Photos of landscapes and animals (including humans), sound bites of great speakers, popular music, or even videos could end up on the digital record. Lin is developing a platform where people will be able to explore and critique the submissions on the site. “We wanted to make this a democratic discussion,” says Lin. “How do we make this not a conversation about cute cats and Justin Beiber?” One can only guess what aliens might make of the Earth’s YouTube video fodder.
What sets this new effort apart from the original is that the content will be crowdsourced. “We thought this time why not let the people of earth speak for themselves,” says Lomberg. “Why not figure out a way to crowd source this message so that people would be able to decide what they wanted to say?” Lomberg has teamed up with Lin, who specializes in crowdsourcing technology, to create a platform where people from all over the world can submit content to be included on the record…”
A New Approach to Research
The map illustrates how ideas build and flow, merge, and then diverge again over time. Diverse paths are taken to arrive at the final ideas in the article. It also shows how metrics we might presume are meaningful—comments on a post, for example—don’t always correlate with actual influence. We felt the approach we were taking to writing the article was different and disruptive. This visualization confirmed that for us, and helped us learn about crowdsourcing ideas, too.”
Introducing the Data Visualization Checklist
Stephanie Evergreen: “This post has been a long time coming. Ann Emery and I knew some time ago that evaluators and social scientists had a thirst for better graphs, a clear understanding of why better graphs were necessary, but they lacked efficient guidance on how, exactly, to make a graph better. Introducing the Data Visualization Checklist.
Download this checklist and refer to it when you are constructing your next data visualization so that what you produce rocks worlds. Use the checklist to gauge the effectiveness of graphs you’ve already made and adjust places where you don’t score full points. Make copies and slip them into your staff mailboxes.
What’s in the Checklist?
We compiled a set of best practices based on extensive research, tested against the practical day-to-day realities of evaluation practice and the pragmatic needs of our stakeholders. This guidance may not apply to other fields. In fact, we pilot-tested the checklist with a dozen data visualists and found that those who were not in a social science field found more areas of disagreement. That’s ok. Their dissemination purposes are different from ours. Their audiences are not our audiences. You, evaluator, will find clear guidelines on how to make the best use of a graph’s text, color, arrangement, and overall design. We also included a data visualization anatomy chart on the last page of the checklist to illustrate key concepts and point out terminology…”