Why we must break the constraints of the industrial model of government

Curated on Posted on by Stefaan Verhulst

Max Beverton Palmer at the New Statesman: “…In practice, governments must shift from delivering what they always have to ensuring people’s needs are met in the best possible way. This should open up delivery to partners from both the private and charity sectors, where they can provide a better service that delivers better value to citizens, and much greater engagement with the public.

To manage this shift, leaders will need to resolve three key trade-offs.

First, states must be able to give up control to encourage innovation while protecting quality and in-house capacity. They must create new frameworks to assess where to encourage more open policymaking and delivery and where to double down on the competencies and infrastructure only they can provide. Technology can help here, creating new levers to protect the public interest by governing services’ access to government platforms and datasets akin to app store guidelines.

Second, states must reorganise around scale economies underpinned by technology while moving delivery closer to people’s lives. They should provide the foundations that allow new services to operate, while letting go of controlling the last mile of service delivery. A better way forward is a more collaborative approach that encourages communities, charities and companies to design more tailored services on top of public-controlled infrastructure, enabling people to choose those which best meet their needs.

Third, governments must be able to better listen, engage with and adapt to peoples’ views without descending into mob-rule. A core part of product and service design both in business and in the public sector is iterating delivery according to user needs, but the feedback loops in policymaking are comparably non-existent. New tools can help leaders understand the plurality of public opinions and address the growing disconnect between public institutions and those they represent.

MaxGetting from the status quo to this more open model will be challenging. But action in four priority areas should provide a starting point: infrastructure, organisation, competition and engagement….(More)”

RESIST Counter Disinformation Toolkit

Curated on Posted on by Stefaan Verhulst

UK Government: “This toolkit will help support the dissemination of reliable, truthful information that underpins our democracy. RESIST stands for (Recognise disinformation, Early warning, Situational Insight, Impact analysis, Strategic communication, Track outcomes).

This toolkit will:

  • build your resilience to the threat of disinformation
  • give you guidance on how to identify a range of different types of disinformation consistently and effectively
  • help you prevent and tackle the spread of disinformation
  • enable you to develop a response when disinformation affects your organisation’s ability to do its job or represents a threat to the general public.

The toolkit promotes a consistent approach to the threat and provides 6 steps to follow.

RESIST Disinformation: a toolkit

The purpose of this toolkit is to help you prevent the spread of disinformation. It will enable you to develop a response when disinformation affects your organisation’s ability to do its job, the people who depend on your services, or represents a threat to the general public.

What is disinformation?

Disinformation is the deliberate creation and/or sharing of false information with the intention to deceive and mislead audiences. The inadvertent sharing of false information is referred to as misinformation.

Who is this toolkit for?

Government and public sector communications professionals, as well as policy officers, senior managers and special advisers….(More)”

Automation in government: Harnessing technology to transform customer experience

Curated on Posted on by Stefaan Verhulst

Matthias Daub, Tony D’Emidio, Zaana Howard, and Seckin Ungur at McKinsey: “Who knew that one could develop warm feelings for a German Federal Employment Agency chatbot? If you own a business and wish to apply for state funds to supplement your employees’ reduced salaries, then UDO will fill in the application form for you. “Let’s go!” the digital assistant declares, launching into a series of questions. The system displays reassuring expertise; the queries—about the size of your workforce, the extent of the reduction in working hours, and so on—are simple, clear, and sensitive to previous responses, and the interface offers soothing blue tones and rounded edges. UDO goes on to ask why the workers are on reduced hours: for economic reasons, such as the cancellation of a large order due to the coronavirus, or because of an unavoidable event, such as a measure to mitigate the spread of the pandemic? And by now, a powerful and comforting thought may well arise in the citizen’s mind: UDO really cares.

In this article, we argue that smart use of automation can enable governments to provide outstanding levels of customer experience, driven by innovations that are as sensitive to people as they are to technology. We begin by considering the challenges and rewards of enhancing customer experience for governments. Then we discuss the benefits to governments of using automation to improve customer experience. Finally, we turn from why to how, identifying three key practices common to successful automation initiatives in public services….(More)”.

Can fake news really change behaviour? Evidence from a study of COVID-19 misinformation.

Curated on Posted on by Stefaan Verhulst

Paper by Ciara Greene and Gillian Murphy: “Previous research has argued that fake news may have grave consequences for health behaviour, but surprisingly, no empirical data have been provided to support this assumption. This issue takes on new urgency in the context of the coronavirus pandemic. In this large preregistered study (N = 3746) we investigated the effect of exposure to fabricated news stories about COVID-19 on related behavioural intentions. We observed small but measurable effects on some related behavioural intentions but not others – for example, participants who read a story about problems with a forthcoming contact-tracing app reported reduced willingness to download the app. We found no effects of providing a general warning about the dangers of online misinformation on response to the fake stories, regardless of the framing of the warning in positive or negative terms. We conclude with a call for more empirical research on the real-world consequences of fake news….(More)”

Digital Disruption

Curated on Posted on by Stefaan Verhulst

Book by Bharat Vagadia: “Implications and opportunities for Economies, Society, Policy Makers and Business Leaders: “This book goes beyond the hype, delving into real world technologies and applications that are driving our future and examines the possible impact these changes will have on industries, economies and society at large. It details the actions governments and regulators must take in order to ensure these changes bring about positive benefits to the public without stifling innovation that may well be the future source of value creation. It examines how organisations in a world of digital ecosystems, where industry boundaries are blurring, must undertake radical digital transformation to survive and thrive in this new digital world. The reader is taken through a framework that critically examines (i) Digital Connectivity including 5G and IoT; (ii) Data Capture and Distribution which includes smart connected verticals; (iii) Data Integrity, Control and Tokenisation that includes cyber security, digital signatures, blockchain, smart contracts, digital assets and cryptocurrencies; (iv) Data Processing and Artificial Intelligence; and (v) Disruptive Applications which include platforms, virtual and augmented reality, drones, autonomous vehicles, digital twins and digital assistants…(More)”.

Reassembling Scholarly Communications: Histories, Infrastructures and Global Politics of Open Access

Curated on Posted on by Stefaan Verhulst

Book edited by Martin Paul Eve and Jonathan Gray: “The Open Access Movement proposes to remove price and permission barriers for accessing peer-reviewed research work—to use the power of the internet to duplicate material at an infinitesimal cost-per-copy. In this volume, contributors show that open access does not exist in a technological or policy vacuum; there are complex social, political, cultural, philosophical, and economic implications for opening research through digital technologies. The contributors examine open access from the perspectives of colonial legacies, knowledge frameworks, publics and politics, archives and digital preservation, infrastructures and platforms, and global communities.

he contributors consider such topics as the perpetuation of colonial-era inequalities in research production and promulgation; the historical evolution of peer review; the problematic histories and discriminatory politics that shape our choices of what materials to preserve; the idea of scholarship as data; and resistance to the commercialization of platforms. Case studies report on such initiatives as the Making and Knowing Project, which created an openly accessible critical digital edition of a sixteenth-century French manuscript, the role of formats in Bruno Latour’s An Inquiry into Modes of Existence, and the Scientific Electronic Library Online (SciELO), a network of more than 1,200 journals from sixteen countries. Taken together, the contributions represent a substantive critical engagement with the politics, practices, infrastructures, and imaginaries of open access, suggesting alternative trajectories, values, and possible futures…(More)”.

Public Sector Tech: New tools for the new normal

Curated on Posted on by Stefaan Verhulst

Special issue by ZDNet exploring “how new technologies like AI, cloud, drones, and 5G are helping government agencies, public organizations, and private companies respond to the events of today and tomorrow…:

Exploring Digital Government Transformation in the EU – Understanding public sector innovation in a data-driven society

Curated on Posted on by Stefaan Verhulst

Report edited by Misuraca, G., Barcevičius, E. and Codagnone, C.: “This report presents the final results of the research “Exploring Digital Government Transformation in the EU: understanding public sector innovation in a data-driven society”, in short DigiGov. After introducing the design and methodology of the study, the report provides a summary of the findings of the comprehensive analysis of the state of the art in the field, conducted reviewing a vast body of scientific literature, policy documents and practitioners generated reports in a broad range of disciplines and policy domains, with a focus on the EU. The scope and key dimensions underlying the development of the DigiGov-F conceptual framework are then presented. This is a theory-informed heuristic instrument to help mapping the effects of Digital Government Transformation and able to support defining change strategies within the institutional settings of public administration. Further, the report provides an overview of the findings of the empirical case studies conducted, and employing experimental or quasi-experimental components, to test and refine the conceptual framework proposed, while gathering evidence on impacts of Digital Government Transformation, through identifying real-life drivers and barriers in diverse Member States and policy domains. The report concludes outlining future research and policy recommendations, as well as depicting possible scenarios for future Digital Government Transformation, developed as a result of a dedicated foresight policy lab. This was conducted as part of the expert consultation and stakeholder engagement process that accompanied all the phases of the research implementation. Insights generated from the study also serve to pave the way for further empirical research and policy experimentation, and to contribute to the policy debate on how to shape Digital Europe at the horizon 2040….(More)”.

Quantified Storytelling: A Narrative Analysis of Metrics on Social Media

Curated on Posted on by Stefaan Verhulst

Book by Alex Georgakopoulou, Stefan Iversen and Carsten Stage: “This book interrogates the role of quantification in stories on social media: how do visible numbers (e.g. of views, shares, likes) and invisible algorithmic measurements shape the stories we post and engage with? The links of quantification with stories have not been explored sufficiently in storytelling research or in social media studies, despite the fact that platforms have been integrating sophisticated metrics into developing facilities for sharing stories, with a massive appeal to ordinary users, influencers and businesses alike.

With case-studies from Instagram, Reddit and Snapchat, the authors show how three types of metrics, namely content metrics, interface metrics and algorithmic metrics, affect the ways in which cancer patients share their experiences, the circulation of specific stories that mobilize counter-publics and the design of stories as facilities on platforms. The analyses document how numbers structure elements in stories, indicate and produce engagement and become resources for the tellers’ self-presentation….(More)”.

Research 4.0: research in the age of automation

Curated on Posted on by Stefaan Verhulst

Report by Rob Procter, Ben Glover, and Elliot Jones: “There is a growing consensus that we are at the start of a fourth industrial revolution, driven by developments in Artificial Intelligence, machine learning, robotics, the Internet of Things, 3-D printing, nanotechnology, biotechnology, 5G, new forms of energy storage and quantum computing. This report seeks to understand what impact AI is having on the UK’s research sector and what implications it has for its future, with a particular focus on academic research.

Building on our interim report, we find that AI is increasingly deployed in academic research in the UK in a broad range of disciplines. The combination of an explosion of new digital data sources with powerful new analytical tools represents a ‘double dividend’ for researchers. This is allowing researchers to investigate questions that would have been unanswerable just a decade ago. Whilst there has been considerable take-up of AI in academic research, the report highlights that steps could be taken to ensure even wider adoption of these new techniques and technologies, including wider training in the necessary skills for effective utilisation of AI, faster routes to culture change and greater multi-disciplinary collaboration.

This report recognises that the Covid-19 pandemic means universities are currently facing significant pressures, with considerable demands on their resources whilst simultaneously facing threats to income. But as we emerge from the current crisis, we urge policy makers and universities to consider the report’s recommendations and take steps to fortify the UK’s position as a place of world-leading research. Indeed, the current crisis has only reminded us of the critical importance of a highly functioning and flourishing research sector. The report recommends:

The current post-16 curriculum should be reviewed to ensure all pupils receive a grounding in basic digital, quantitative and ethical skills necessary to ensure the effective and appropriate utilisation of AI.A UK-wide audit of research computing and data infrastructure provision is conducted to consider how access might be levelled up.

UK Research and Innovation (UKRI) should consider incentivising institutions to utilise AI wherever it can offer benefits to the economy and society in their future spending on research and development.

Universities should take steps to ensure that it is easier for researchers to move between academia and industry, for example, by putting less emphasis on publications, and recognise other outputs and measures of achievement when hiring for academic posts….(More)”.