Lessons Learned for New Office of Innovation

Curated on Posted on by Stefaan Verhulst

Blog by Catherine Tkachyk: “I have worked in a government innovation office for the last eight years in four different roles and two different communities.  In that time, I’ve had numerous conversations on what works and doesn’t work for innovation in local government.  Here’s what I’ve learned: starting an innovation office in government is hard.  That is not a complaint, I love the work I do, but it comes with its own challenges.  When you think about many of the services government provides: Police; Fire; Health and Human Services; Information Technology; Human Resources; Finance; etc. very few people question whether government should provide those services.  They may question how they are provided, who is providing them, or how much they cost, but they don’t question the service.  That’s not true for innovation offices.  One of the first questions I can get from people when they hear what I do is, “Why does government need an Office of Innovation.”  My first answer is, “Do you like how government works?  If not, then maybe there should be a group of people focused on fixing it.” 

Over my career, I have come across a few lessons on how to start up an innovation office to give you the best chance for success. Some of these lessons come from listening to others, but many (probably too many) come from my own mistakes….(More)”.

Five Ethical Principles for Humanitarian Innovation

Curated on Posted on by Stefaan Verhulst

Peter Batali, Ajoma Christopher & Katie Drew in the Stanford Social Innovation Review: “…Based on this experience, UNHCR and CTEN developed a pragmatic, refugee-led, “good enough” approach to experimentation in humanitarian contexts. We believe a wide range of organizations, including grassroots community organizations and big-tech multinationals, can apply this approach to ensure that the people they aim to help hold the reigns of the experimentation process.

1. Collaborate Authentically and Build Intentional Partnerships

Resource and information asymmetry are inherent in the humanitarian system. Refugees have long been constructed as “‘victims”’ in humanitarian response, waiting for “salvation” from heroic humanitarians. Researcher Matthew Zagor describes this construct as follows: “The genuine refugee … is the passive, coerced, patient refugee, the one waiting in the queue—the victim, anticipating our redemptive touch, defined by the very passivity which in our gaze both dehumanizes them, in that they lack all autonomy in our eyes, and romanticizes them as worthy in their potentiality.”

Such power dynamics make authentic collaboration challenging….

2. Avoid Technocratic Language

Communication can divide us or bring us together. Using exclusive or “expert” terminology (terms like “ideation,” “accelerator,” and “design thinking”) or language that reinforces power dynamics or assigns an outsider role (such as “experimenting on”) can alienate community participants. Organizations should aim to use inclusive language than everyone understands, as well as set a positive and realistic tone. Communication should focus on the need to co-develop solutions with the community, and the role that testing or trying something new can play….

3. Don’t Assume Caution Is Best

Research tells us that we feel more regret over actions that lead to negative outcomes than we do over inactions that lead to the same or worse outcomes. As a result, we tend to perceive and weigh action and inaction unequally. So while humanitarian organizations frequently consider the implications of our actions and the possible negative outcome for communities, we don’t always consider the implications of doing nothing. Is it ethical to continue an activity that we know isn’t as effective as it could be, when testing small and learning fast could reap real benefits? In some cases, taking a risk might, in fact, be the least risky path of action. We need to always ask ourselves, “Is it really ethical to do nothing?”…

4. Choose Experiment Participants Based on Values

Many humanitarian efforts identify participants based on their societal role, vulnerability, or other selection criteria. However, these methods often lead to challenges related to incentivization—the need to provide things like tea, transportation, or cash payments to keep participants engaged. Organizations should instead consider identifying participants who demonstrate the values they hope to promote—such as collaboration, transparency, inclusivity, or curiosity. These community members are well-poised to promote inclusivity, model positive behaviors, and engage participants across the diversity of your community….

5. Monitor Community Feedback and Adapt

While most humanitarian agencies know they need to listen and adapt after establishing communication channels, the process remains notoriously challenging. One reason is that community members don’t always share their feedback on experimentation formally; feedback sometimes comes from informal channels or even rumors. Yet consistent, real-time feedback is essential to experimentation. Listening is the pressure valve in humanitarian experimentation; it allows organizations to adjust or stop an experiment if the community flags a negative outcome….(More)”.

Why data from companies should be a common good

Curated on Posted on by Stefaan Verhulst

Paula Forteza at apolitical: “Better planning of public transport, protecting fish from intensive fishing, and reducing the number of people killed in car accidents: for these and many other public policies, data is essential.

Data applications are diverse, and their origins are equally numerous. But data is not exclusively owned by the public sector. Data can be produced by private actors such as mobile phone operators, as part of marine traffic or by inter-connected cars to give just a few examples.

The awareness around the potential of private data is increasing, as the proliferation of data partnerships between companies, governments, local authorities show. However, these partnerships represent only a very small fraction of what could be done.

The opening of public data, meaning that public data is made freely available to everyone, has been conducted on a wide scale in the last 10 years, pioneered by the US and UK, soon followed by France and many other countries. In 2015, France took a first step, as the government introduced the Digital Republic Bill which made data open by default and introduced the concept of public interest data. Due to a broad definition and low enforcement, the opening of private sector data is, nevertheless, still lagging behind.

The main arguments for opening private data are that it will allow better public decision-making and it could trigger a new way to regulate Big Tech. There is, indeed, a strong economic case for data sharing, because data is a non-rival good: the value of data does not diminish when shared. On the contrary, new uses can be designed and data can be enriched by aggregation, which could improve innovation for start-ups….

Why Europe needs a private data act

Data hardly knows any boundaries.

Some states are opening like France did in 2015 by creating a framework for “public interest data,” but the absence of a common international legal framework for private data sharing is a major obstacle to its development. To scale up, a European Private Data Act is needed.

This framework must acknowledge the legitimate interest of the private companies that collect and control data. Data can be their main source of income or one they are wishing to develop, and this must be respected. Trade secrecy has to be protected too: data sharing is not open data.

Data can be shared to a limited and identified number of partners and it does not always have to be free. Yet private interest must be aligned with the public good. The European Convention on Human Rights and the European Charter of Fundamental Rights acknowledge that some legitimate and proportional limitations can be set to the freedom of enterprise, which gives everyone the right to pursue their own profitable business.

The “Private Data Act” should contain several fundamental data sharing principles in line with those proposed by the European Commission in 2018: proportionality, “do no harm”, full respect of the GDPR, etc. It should also include guidelines on which data to share, how to appreciate the public interest, and in which cases data should be opened for free or how the pricing should be set.

Two methods can be considered:

  • Defining high-value datasets, as it has been done for public data in the recent Open Data Directive, in areas like mobile communications, banking, transports, etc. This method is strong but is not flexible enough.
  • Alternatively, governments might define certain “public interest projects”. In doing so, governments could get access to specific data that is seen as a prerequisite to achieve the project. For example, understanding why there is a increasing mortality among bees, requires various data sources: concrete data on bee mortality from the beekeepers, crops and the use of pesticides from the farmers, weather data, etc. This method is more flexible and warrants that only the data needed for the project is shared.

Going ahead on open data and data sharing should be a priority for the upcoming European Commission and Parliament. Margrethe Vestager has been renewed as Competition Commissioner and Vice-President of the Commission and she already mentioned the opportunity to define access to data for newcomers in the digital market.

Public interest data is a new topic on the EU agenda and will probably become crucial in the near future….(More)”.

Citizens’ voices for better health and social policies

Curated on Posted on by Stefaan Verhulst

Olivia Biermann et al at PLOS Blog Speaking of Medicine: “Citizen engagement is important to make health and social policies more inclusive and equitable, and to contribute to learning and responsive health and social systems. It is also valuable in understanding the complexities of the social structure and how to adequately respond to them with policies. By engaging citizens, we ensure that their tacit knowledge feeds into the policy-making process. What citizens know can be valuable in identifying feasible policy options, understanding contextual factors, and putting policies into practice. In addition, the benefit of citizen engagement extends much beyond improving health policy-making processes by making them more participatory and inclusive; being engaged in policy-making processes can build patients’ capacity and empower them to speak up for their own and their families’ health and social needs, and to hold policy-makers accountable. Moreover, apart from being involved in their own care, citizen-patients can contribute to quality improvement, research and education.

Most studies on citizen engagement to date originate from high-income countries. The engagement methods used are not necessarily applicable in low- and middle-income countries, and even the political support, the culture of engagement and established citizen engagement processes might be different. Still, published processes of engaging citizens can be helpful in identifying key components across different settings, e.g. in terms of levels of engagement, communication channels and methods of recruitment. Contextualizing the modes of engagement between and within countries is a must.

Examples of citizen engagement

There are many examples of ad hoc citizen engagement initiatives at local, national and international levels. Participedia, a repository of public participation initiatives around the globe, showcases that the field of citizen engagement is extremely vibrant.  In the United Kingdom, the Citizens’ Council of the National Institute for Health and Clinical Excellence (NICE) provides NICE with a public perspective on overarching moral and ethical issues that NICE has to take into account when producing guidance. In the United States of America, the National Issues Forum supports the implementation of deliberative forums on pressing national policy issues. Yet, there are few examples that have long-standing programs of engagement and that engage citizens in evidence-informed policymaking.

A pioneer in engaging citizens in health policy-making processes is the McMaster Health Forum in Hamilton, Canada. The citizens who are invited to engage in a “citizen panel” first receive a pre-circulated, plain-language briefing document to spark deliberation about a pressing health and social-system issue. During the panels, citizens then discuss the problem and its causes, options to address it and implementation considerations. The values that they believe should underpin action to address the issue are captured in a panel summary which is used to inform a policy dialogue on the same topic, also organized by the McMaster Health Forum….(More)”.

‘Digital colonialism’: why some countries want to take control of their people’s data from Big Tech

Curated on Posted on by Stefaan Verhulst

Jacqueline Hicks at the Conversation: “There is a global standoff going on about who stores your data. At the close of June’s G20 summit in Japan, a number of developing countries refused to sign an international declaration on data flows – the so-called Osaka Track. Part of the reason why countries such as India, Indonesia and South Africa boycotted the declaration was because they had no opportunity to put their own interests about data into the document.

With 50 other signatories, the declaration still stands as a statement of future intent to negotiate further, but the boycott represents an ongoing struggle by some countries to assert their claim over the data generated by their own citizens.

Back in the dark ages of 2016, data was touted as the new oil. Although the metaphor was quickly debunked it’s still a helpful way to understand the global digital economy. Now, as international negotiations over data flows intensify, the oil comparison helps explain the economics of what’s called “data localisation” – the bid to keep citizens’ data within their own country.

Just as oil-producing nations pushed for oil refineries to add value to crude oil, so governments today want the world’s Big Tech companies to build data centres on their own soil. The cloud that powers much of the world’s tech industry is grounded in vast data centres located mainly around northern Europe and the US coasts. Yet, at the same time, US Big Tech companies are increasingly turning to markets in the global south for expansion as enormous numbers of young tech savvy populations come online….(More)”.

How cities can leverage citizen data while protecting privacy

Curated on Posted on by Stefaan Verhulst

MIT News: “India is on a path with dual — and potentially conflicting — goals related to the use of citizen data.

To improve the efficiency their municipal services, many Indian cities have started enabling government-service requests, which involves collecting and sharing citizen data with government officials and, potentially, the public. But there’s also a national push to protect citizen privacy, potentially restricting data usage. Cities are now beginning to question how much citizen data, if any, they can use to track government operations.

In a new study, MIT researchers find that there is, in fact, a way for Indian cities to preserve citizen privacy while using their data to improve efficiency.

The researchers obtained and analyzed data from more than 380,000 government service requests by citizens across 112 cities in one Indian state for an entire year. They used the dataset to measure each city government’s efficiency based on how quickly they completed each service request. Based on field research in three of these cities, they also identified the citizen data that’s necessary, useful (but not critical), or unnecessary for improving efficiency when delivering the requested service.

In doing so, they identified “model” cities that performed very well in both categories, meaning they maximized privacy and efficiency. Cities worldwide could use similar methodologies to evaluate their own government services, the researchers say. …(More)”.

Community Data Dialogues

Curated on Posted on by Stefaan Verhulst

Sunlight foundation: “Community Data Dialogues are in-person events designed to share open data with community members in the most digestible way possible to start a conversation about a specific issue. The main goal of the event is to give residents who may not have technical expertise but have local experience a chance to participate in data-informed decision-making. Doing this work in-person can open doors and let facilitators ask a broader range of questions. To achieve this, the event must be designed to be inclusive of people without a background in data analysis and/or using statistics to understand local issues. Carrying out this event will let decision-makers in government use open data to talk with residents who can add to data’s value with their stories of lived experience relevant to local issues.

These events can take several forms, and groups both in and outside of government have designed creative and innovative events tailored to engage community members who are actively interested in helping solve local issues but are unfamiliar with using open data. This guide will help clarify how exactly to make Community Data Dialogues non-technical, interactive events that are inclusive to all participants….

A number of groups both in and outside of government have facilitated accessible open data events to great success. Here are just a few examples from the field of what data-focused events tailored for a nontechnical audience can look like:

Data Days Cleveland

Data Days Cleveland is an annual one-day event designed to make data accessible to all. Programs are designed with inclusivity and learning in mind, making it a more welcoming space for people new to data work. Data experts and practitioners direct novices on the fundamentals of using data: making maps, reading spreadsheets, creating data visualizations, etc….

The Urban Institute’s Data Walks

The Urban Institute’s Data Walks are an innovative example of presenting data in an interactive and accessible way to communities. Data Walks are events gathering community residents, policymakers, and others to jointly review and analyze data presentations on specific programs or issues and collaborate to offer feedback based on their individual experiences and expertise. This feedback can be used to improve current projects and inform future policies….(More)“.

How Nontraditional Innovation is Rejuvenating Public Housing

Curated on Posted on by Stefaan Verhulst

Blog by Jamal Gauthier: “The crisis of affordable public housing can be felt across America on a large scale. Many poor and impoverished families that reside in public housing projects are consistently unable to pay rent for their dwellings while dealing with a host of other social complications that make living in public housing even more difficult. Creating affordable public housing involves the use of innovative processes that reduce construction cost and maximize livable square footage so that rents can remain affordable. Through the rising popularity of nontraditional approaches to innovation, many organizations tasked with addressing these difficult housing challenges are adopting such methods to uncover previously unthought of solutions.

The concept of crowdsourcing especially is paving the way for federal agencies (such as HUD), nonprofits, and private housing companies alike to gain new perspectives and approaches to complex public housing topics from unlikely and/or underutilized sources. Crowdsourcing proponents and stakeholders hope to add fresh ideas and new insights to the shared pool of public knowledge, augmenting innovation and productivity in the current public housing landscape.

The federal government could particularly benefit from these nontraditional forms of innovation by implementing these practices into standard government processes. The struggling affordable public housing system in America, for example, points to a glaring flaw in standard government process that makes applying the best ideas for real-world implementation by the government virtually impossible….(More)”.

Traffic Data Is Good for More than Just Streets, Sidewalks

Curated on Posted on by Stefaan Verhulst

Skip Descant at Government Technology: “The availability of highly detailed daily traffic data is clearly an invaluable resource for traffic planners, but it can also help officials overseeing natural lands or public works understand how to better manage those facilities.

The Natural Communities Coalition, a conservation nonprofit in southern California, began working with the traffic analysis firm StreetLight Data in early 2018 to study the impacts from the thousands of annual visitors to 22 parks and natural lands. StreetLight Data’s use of de-identified cellphone data held promise for the project, which will continue into early 2020.

“You start to see these increases,” Milan Mitrovich, science director for the Natural Communities Coalition, said of the uptick in visitor activity the data showed. “So being able to have this information, and share it with our executive committee… these folks, they’re seeing it for the first time.”…

Officials with the Natural Communities Coalition were able to use the StreetLight data to gain insights into patterns of use not only per day, but at different times of the day. The data also told researchers where visitors were traveling from, a detail park officials found “jaw-dropping.”

“What we were able to see is, these resources, these natural areas, cast an incredible net across southern California,” said Mitrovich, noting visitors come from not only Orange County, but Los Angeles, San Bernardino and San Diego counties as well, a region of more than 20 million residents.

The data also allows officials to predict traffic levels during certain parts of the week, times of day or even holidays….(More)”.

Real-time flu tracking. By monitoring social media, scientists can monitor outbreaks as they happen.

Curated on Posted on by Stefaan Verhulst

Charles Schmidt at Nature: “Conventional influenza surveillance describes outbreaks of flu that have already happened. It is based on reports from doctors, and produces data that take weeks to process — often leaving the health authorities to chase the virus around, rather than get on top of it.

But every day, thousands of unwell people pour details of their symptoms and, perhaps unknowingly, locations into search engines and social media, creating a trove of real-time flu data. If such data could be used to monitor flu outbreaks as they happen and to make accurate predictions about its spread, that could transform public-health surveillance.

Powerful computational tools such as machine learning and a growing diversity of data streams — not just search queries and social media, but also cloud-based electronic health records and human mobility patterns inferred from census information — are making it increasingly possible to monitor the spread of flu through the population by following its digital signal. Now, models that track flu in real time and forecast flu trends are making inroads into public-health practice.

“We’re becoming much more comfortable with how these models perform,” says Matthew Biggerstaff, an epidemiologist who works on flu preparedness at the US Centers for Disease Control and Prevention (CDC) in Atlanta, Georgia.

In 2013–14, the CDC launched the FluSight Network, a website informed by digital modelling that predicts the timing, peak and short-term intensity of the flu season in ten regions of the United States and across the whole country. According to Biggerstaff, flu forecasting helps responders to plan ahead, so they can be ready with vaccinations and communication strategies to limit the effects of the virus. Encouraged by progress in the field, the CDC announced in January 2019 that it will spend US$17.5 million to create a network of influenza-forecasting centres of excellence, each tasked with improving the accuracy and communication of real-time forecasts.

The CDC is leading the way on digital flu surveillance, but health agencies elsewhere are following suit. “We’ve been working to develop and apply these models with collaborators using a range of data sources,” says Richard Pebody, a consultant epidemiologist at Public Health England in London. The capacity to predict flu trajectories two to three weeks in advance, Pebody says, “will be very valuable for health-service planning.”…(More)”.