Handwashing Can Stop a Virus—So Why Don’t We Do It?

Curated on Posted on by Stefaan Verhulst

Michael Hallsworth at Behavioral Scientist: “Why don’t we wash our hands as much as we should?

Behavioral science can help identify some of the key barriers. It may also suggest what might make a difference for COVID-19 in the absence of a vaccine, recognizing that there is much we still do not know about this virus.

The first barrier may be a lack of awareness about the effectiveness of soap, water, and scrubbing. People may simply not realize how well specific handwashing actions can prevent the spread of infectious disease. This is why many public health agencies run educational campaigns, which may have varying effects based on how far they take evidence about behavior into account.

For example, last weekend the Behavioural Insights Team (BIT), the organization for which I work, ran a set of online trials with 3,500 U.K. adults to test the impact of various posters on people’s intended handwashing behavior. We found that posters seemed to have stronger effects on people who were already washing their hands more frequently. In other words, the more compliant people got more compliant. Obviously, this is a real problem for infection control.

One specific issue with COVID-19 may be that people’s attention is being drawn to something else instead: face masks. In many countries, face masks in public are uncommon. Therefore, people in these places are more likely to notice when others are wearing masks, since doing so is visible and novel—unlike washing of hands! This may create the perception that wearing a face mask is the priority for preventing infection.

There are benefits from face masks, but we still lack evidence about how they are used or whether they work if worn by people who are not yet infected. At least one study suggests that on their own they may be less effective than handwashing at preventing transmission. And given that there’s a limited supply, face masks need to be reserved for the people and situations where they can do the most good.

Perhaps the main concern is that people may have a risk thermostat, whereby taking protective measures in one area means that they feel greater license to take risks in another. Obtaining a face mask may make people feel more protected and could mean they make less of an effort to wash their hands adequately.

Awareness is unlikely to be enough on its own. We also need to consider availability. In some instances, there are practical barriers to handwashing—water, soap, and drying materials may not be available. People may be aware of what they should do but be unable to follow through. One obvious solution is to increase the provision of alcohol-based hand sanitizer dispensers at locations where handwashing is infeasible. Doing this has been shown to improve hand hygiene on its own.

However, behavioral science shows that not all “availability” is equal: even small increases in required effort may result in a hand sanitizer going unused. Therefore, those providing hand sanitizer should also consider whether they’ve made usage as convenient as possible. How can dispensers be located so people do not have to make detours to use them? How can the dispensers be made more prominent—like the use of color? Where do people normally have to pause, thus making them more open to usage—like waiting for an elevator?…(More)”.

COVID-19 response and data protection law in the EU and US

Curated on Posted on by Stefaan Verhulst

Article by Cathy Cosgrove: “Managing the COVID-19 outbreak and stopping its spread is now a global challenge. In addition to the significant health and medical responses underway around the world, governments and public health officials are focused on how to monitor, understand and prevent the spread of the virus. Data protection and privacy laws, including the EU General Data Protection Regulation and various U.S. laws, are informing these responses.

One major response to limiting the spread of infection is contact tracing, which is the practice of identifying and monitoring anyone who may have come into contact with an infected person. Employers and educational institutions are also imposing travel restrictions, instituting self-quarantine policies, limiting visitors, and considering whether to require medical examinations. These responses necessarily involve obtaining and potentially sharing personal information, including data about an individual’s health, travel, personal contacts, and employment. For example, in the U.S., the Centers for Disease Control and Prevention has asked airlines for the name, date of birth, address, phone number and email address for passengers on certain flights. 

As IAPP Editorial Director Jedidiah Bracy, CIPP, explored in his piece on balancing personal privacy with public interest last week, this collection and processing of personal data is creating substantial discussion about what data protection limitations may be required or appropriate. Even China — which is using AI and big data to manage the outbreak — has issued guidance recognizing the need to limit the collection of data and its use during this public health crisis….(More)”.

Milwaukee’s Amani Neighborhood Uses Data to Target Traffic Safety and Build Trust

Curated on Posted on by Stefaan Verhulst

Article by Kassie Scott: “People in Milwaukee’s Amani neighborhood are using data to identify safety issues and build relationships with the police. It’s a story of community-engaged research at its best.

In 2017, the Milwaukee Police Department received a grant under the federal Byrne Criminal Justice Innovation program, now called the Community Based Crime Reduction Program, whose purpose is to bridge the gap between practitioners and researchers and advance the use of data in making communities safer. Because of its close ties in the Amani neighborhood, the Dominican Center was selected to lead this initiative, known as the Amani Safety Initiative, and they partnered with local churches, the district attorney’s office, LISC-Milwaukee, and others. To support the effort with data and coaching, the police department contracted with Data You Can Use.

Together with Data You Can Use, the Amani Safety Initiative team first implemented a survey to gauge perceptions of public safety and police legitimacy. Neighborhood ambassadors were trained (and paid) to conduct the survey themselves, going door to door to gather the information from nearly 300 of their neighbors. The ambassadors shared these results with their neighborhood during what they called “data chats.” They also printed summary survey results on door hangers, which they distributed throughout the neighborhood.

Neighbors and community organizations were surprised by the survey results. Though violent crime and mistrust in the police were commonly thought to be the biggest issues, the data showed that residents were most concerned about traffic safety. Ultimately, residents decided to post slow-down signs in intersections.

This project stands out for letting the people in the neighborhood lead the way. Neighbors collected data, shared results, and took action. The partnership between neighbors, police, and local organizations shows how people can drive decision-making for their neighborhood.

The larger story is one of social cohesion and mutual trust. Through participating in the initiative and learning more about their neighborhood, Amani neighbors built stronger relationships with the police. The police began coming to neighborhood community meetings, which helped them build relationships with people in the community and understand the challenges they face….(More).

Cividend: A Democratic Urban Planning Mechanism

Curated on Posted on by Stefaan Verhulst

Jordan Ostapchuk at RadicalXChange: “Urban planning as a professional discipline is implicitly flawed towards its approach to the design of cities. The term “urban planning” is a category error—it is a mistake to view urban environments as something that can be planned.

This stems from our modern desire to make messy systems ‘legible’ through maps, plans, strategies, and grids. It temporarily suppresses the underlying messiness without ever solving it.

The dominant urban planning philosophy of today assumes two contradictory stances.

On one hand, it assumes people know what is best for their life and can faithfully express it via the virtues of the free market. “If people want single family homes with yards, far from the activity of the city centre, then by rights the market has provided!” (Ignoring the five-decade legacy of race-driven zoning policies, loss-making municipal infrastructure subsidies, and hidden costs to health and wellbeing.)

On the other hand, contemporary urban planning assumes that people have no idea what is best for their life and must be saved from their follies by the maternal hand of strict zoning policies, design guidelines, and municipal bylaws. “If we do not intervene, neighbourhoods will devolve into chaos; trust the experts to masterplan your streets and buildings!” (Ignoring the irony of assuming a central bureaucrat can decide what is best for a neighbourhood that they do not live in, work in, or worship in. And the repeated failures of historically master-planned cities and the prevalence of bylaw exemptions.)

There is a better way to think about cities, how they evolve and our role in the process.

It helps to start with two fundamental truths:

  1. Incredibly complex systems arise from a set of very simple rules
  2. We cannot predict the future, but we can invent it.

By thinking about the city differently, we can reframe “the kind of problem a city is” as Jane Jacobs said, one that is better suited to our 21st century challenges and opportunities.

We need to redefine our thinking about cities as collections of interactions, rather than just physical spaces. We should think about cities as market-based, and socially-driven systems.

Michael Batty defines cities as “…aggregates of multiple decision-making processes that generate designs and decisions pertaining to the way we organize our social and economic activities in space and time,” and this is the way they will be approached here. To invent future cities, we must create a system of “radically innovative political economies and social technologies that are truer to the richness of our diversely shared lives” per RadicalxChange’s mission…(More)”.

The human rights impacts of migration control technologies

Curated on Posted on by Stefaan Verhulst

Petra Molnar at EDRI: “At the start of this new decade, over 70 million people have been forced to move due to conflict, instability, environmental factors, and economic reasons. As a response to the increased migration into the European Union, many states are looking into various technological experiments to strengthen border enforcement and manage migration. These experiments range from Big Data predictions about population movements in the Mediterranean to automated decision-making in immigration applications and Artificial Intelligence (AI) lie detectors at European borders. However, often these technological experiments do not consider the profound human rights ramifications and real impacts on human lives

A human laboratory of high risk experiments

Technologies of migration management operate in a global context. They reinforce institutions, cultures, policies and laws, and exacerbate the gap between the public and the private sector, where the power to design and deploy innovation comes at the expense of oversight and accountability. Technologies have the power to shape democracy and influence elections, through which they can reinforce the politics of exclusion. The development of technology also reinforces power asymmetries between countries and influence our thinking around which countries can push for innovation, while other spaces like conflict zones and refugee camps become sites of experimentation. The development of technology is not inherently democratic and issues of informed consent and right of refusal are particularly important to think about in humanitarian and forced migration contexts. For example, under the justification of efficiency, refugees in Jordan have their irises scanned in order to receive their weekly rations. Some refugees in the Azraq camp have reported feeling like they did not have the option to refuse to have their irises scanned, because if they did not participate, they would not get food. This is not free and informed consent….(More)”.

How to use evidence in policymaking

Curated on Posted on by Stefaan Verhulst

Inês Prates at apolitical: “…Evidence should feed into policymaking; there is no doubt about that. However, the truth is that using evidence in policy is often a very complex process and the stumbling blocks along the way are numerous.

The world has never had a larger wealth of data and information, and that is a great opportunity to open up public debate and democratise access to knowledge. At the same time, however, we are currently living in a “post-truth” era, where personal beliefs can trump scientific knowledge.

Technology and digital platforms have given room for populists to question well-established facts and evidence, and dangerously spread misinformation, while accusing scientists and policymakers of elitism for their own political gain.

Another challenge is that political interests can strategically manipulate or select (“cherry-pick”) evidence that justifies prearranged positions. A stark example of this is the evidence “cherry-picking” done by climate change sceptics who choose restricted time periods (for example of 8 to 12 years) that may not show a global temperature increase.

In addition, to unlock the benefits of evidence informed policy, we need to bridge the “policy-research gap”. Policymakers are not always aware of the latest evidence on an issue. Very often, critical decisions are made under a lot of pressure and the very nature of democracy makes policy complex and messy, making it hard to systematically integrate evidence into the process.

At the same time, researchers may be oblivious to what the most pressing policy challenges are, or how to communicate actionable insights to a non-expert audience. This constructive guide provides tips on how scientists can handle the most challenging aspects of engaging with policymakers.

Institutions like the European Commission’s in-house science service, the Joint Research Centre (JRC) sit precisely at the intersection between science and policy. Researchers from the JRC work together with policymakers on several key policy challenges. A nice example is their work on the scarcity of critical raw materials needed for the EU’s energy transition, using a storytelling tool to raise the awareness of non-experts on an extremely complex issue.

Lastly, we cannot forget about the importance of the buy-in from the public. Although policymakers can willingly ignore or manipulate evidence, they have very little incentives to ignore the will of a critical mass. Let us go back to the climate movement; it is hard to dismiss the influence of the youth-led worldwide protests on world leaders and their climate policy efforts.

Using evidence in policymaking is key to solving the world’s most pressing climate and environmental challenges. To do so effectively, we need to connect and establish trust between government, researchers and the public…(More)”.

Are these the 20 top multi-stakeholder processes in 2020 to advance a digital ecosystem for the planet?

Curated on Posted on by Stefaan Verhulst

Paper by David Jensen, Karen Bakker and Christopher Reimer: “As outlined in our recent article, The promise and peril of a digital ecosystem for the planet, we propose that the ongoing digital revolution needs to be harnessed to drive a transformation towards global sustainability, environmental stewardship, and human well-being. Public, private and civil society actors must take deliberate action and collaborate to build a global digital ecosystem for the planet. A digital ecosystem that mobilizes hardware, software and digital infrastructures together with data analytics to generate dynamic, real-time insights that can power various structural transformations are needed to achieve collective sustainability.

The digital revolution must also be used to abolish extreme poverty and reduce inequalities that jeopardize social cohesion and stability. Often, these social inequalities are tied to and overlap with ecological challenges. Ultimately, then, we must do nothing less than direct the digital revolution for planet, people, prosperity and peace.

To achieve this goal, we must embed the vision of a fair digital ecosystem for the planet into all of the key multi-stakeholder processes that are currently unfolding. We aim to do this through two new articles on Medium: a companion article on Building a digital ecosystem for the planet: 20 substantive priorities for 2020, and this one. In the companion article, we identify three primary engagement tracks: system architecture, applications, and governance. Within these three tracks, we outline 20 priorities for the new decade. Building from these priorities, our focus for this article is to identify a preliminary list of the top 20 most important multi-stakeholder processes that we must engage and influence in 2020….(More).

People learn in different ways. The way we teach should reflect that

Curated on Posted on by Stefaan Verhulst

Article by Jason Williams-Bellamy and Beth Simone Noveck: “There’s never been more hybrid learning in the public sector than today…

There are pros and cons in online and in-person training. But some governments are combining both in a hybrid (also known as blended) learning program. According to the Online Learning Consortium, hybrid courses can be either:

  • A classroom course in which online activity is mixed with classroom meetings, replacing a significant portion, but not all face-to-face activity
  • An online course that is supplemented by required face-to-face instruction such as lectures, discussions, or labs.

A hybrid course can effectively combine the short-term activity of an in-person workshop with the longevity and scale of an online course.

The Digital Leaders program in Israel is a good example of hybrid training. Digital Leaders is a nine-month program designed to train two cohorts of 40 leaders each in digital innovation by means of a regular series of online courses, shared between Israel and a similar program in the UK, interspersed with live workshops. This style of blended learning makes optimal use of participants’ time while also establishing a digital environment and culture among the cohort not seen in traditional programs.

The State government in New Jersey, where I serve as the Chief Innovation Officer, offers a free and publicly accessible online introduction to innovation skills for public servants called the Innovation Skills Accelerator. Those who complete the course become eligible for face-to-face project coaching and we are launching our first skills “bootcamp,” blending online and the face-to-face in Q1 2020.

Blended classrooms have been linked to greater engagement and increased collaboration among participating students. Blended courses allow learners to customise their learning experience in a way that is uniquely best suited for them. One study even found that blended learning improves student engagement and learning even if they only take advantage of the traditional in-classroom resources. While the added complexity of designing for online and off may be off-putting to some, the benefits are clear.

The best way to teach public servants is to give them multiple ways to learn….(More)”.

Human-centred policy? Blending ‘big data’ and ‘thick data’ in national policy

Curated on Posted on by Stefaan Verhulst

Policy Lab (UK): “….Compared with quantitative data, ethnography creates different forms of data – what anthropologists call ‘thick data’. Complex social problems benefit from insights beyond linear, standardised evidence and this is where thick data shows its worth. In Policy Lab we have generated ethnographic films and analysis to sit alongside quantitative data, helping policy-makers to build a rich picture of current circumstances. 

On the other hand, much has been written about big data – data generated through digital interactions – whether it be traditional ledgers and spreadsheets or emerging use of artificial intelligence and the internet of things.  The ever-growing zettabytes of data can reveal a lot, providing a (sometimes real time) digital trail capturing and aggregating our individual choices, preferences, behaviours and actions.  

Much hyped, this quantitative data has great potential to inform future policy, but must be handled ethically, and also requires careful preparation and analysis to avoid biases and false assumptions creeping in. Three issues we have seen in our projects relate to:

  • partial data, for example not having data on people who are not digitally active, biasing the sample
  • the time-consuming challenge of cleaning up data, in a political context where time is often of the essence
  • the lack of data interoperability, where different localities/organisations capture different metrics

Through a number of Policy Lab projects we have used big data to see the big picture before then using thick data to zoom in to the detail of people’s lived experience.  Whereas big data can give us cumulative evidence at a macro, often systemic level, thick data provides insights at an individual or group level.  We have found the blending of ‘big data’ and ‘thick data’ – to be the sweet spot. 

This is a diagram of Policy Lab's model for combining big data and thick data.
Policy Lab’s model for combining big data and thick data (2020)

Policy Lab’s work develops data and insights into ideas for potential policy intervention which we can start to test as prototypes with real people. These operate at the ‘meso’ level (in the middle of the diagram above), informed by both the thick data from individual experiences and the big data at a population or national level. We have written a lot about prototyping for policy and are continuing to explore how you prototype a policy compared to say a digital service….(More)”.

The Wild Wild West of Data Hoarding in the Federal Government

Curated on Posted on by Stefaan Verhulst

ActiveNavigation: “There is a strong belief, both in the public and private sector, that the worst thing you can do with a piece of data is to delete it. The government stores all sorts of data, from traffic logs to home ownership statistics. Data is obviously incredibly important to the Federal Government – but storing large amounts of it poses significant compliance and security risks – especially with the rise of Nation State hackers. As the risk of being breached continues to rise, why is the government not tackling their data storage problem head on?

The Myth of “Free” Storage

Storage is cheap, especially compared to 10-15 years ago. Cloud storage has made it easier than ever to store swaths of information, creating what some call “digital landfills.” However, the true cost of storage isn’t in the ones and zeros sitting on the server somewhere. It’s the business cost.

As information stores continue to grow, the Federal Government’s ability to execute moving information to the correct place gets harder and harder, not to mention more expensive. The U.S. Government has a duty to provide accurate, up-to-date information to its taxpayers – meaning that sharing “bad data” is not an option.

The Association of Information and Image Management (AIIM) reports that half of an organization’s retained data has no value. So far, in 2019, through our work with Federal Agencies, we have discovered that this number, is in fact, low. Over 66% of data we’ve indexed, by the client’s definition, has fallen into that “junk” category. Eliminating junk data paves the way for greater accessibility, transparency and major financial savings. But what is “junk” data?

Redundant, Obsolete and Trivial (ROT) Data

Data is important – but if you can’t assign a value to it, it can become impossible to manage. Simply put, ROT data is digital information that an organization retains, that has no business or legal value. To be efficient from both a cyber hygiene and business perspective, the government needs to get better at purging their ROT data.

Again, purging data doesn’t just help with the hard cost of storage and backups, etc. For example, think about what needs to be done to answer a Freedom of Information Act (FOIA) request. You have a petabyte of data. You have at least a billion documents you need to funnel through to be able to respond to that FOIA request. By eliminating 50% of your ROT data, you probably have also reduced your FOIA response time by 50%.

Records and information governance, taken at face value, might seem fairly esoteric. It may not be as fun or as sexy as the new Space Force, but the reality is, the only way to know if the government is doing what it says it’s through records and information. You can’t answer an FOIA request if there’s no material. You can’t answer Congress if the material isn’t accurate. Being able to access timely, accurate information is critical. That’s why NARA is advocating a move to electronic records.…(More)”.