The Technology of Us


New Book and website: “If automation was the mantra for technology to date, is humanization the calling for technology in the future? The Technology of Us is a discussion hosted by TeleTech CEO Ken Tuchman that explores this question from the perspective of top intellectuals, scientists, designers and business innovators. This collection of essays and interviews demonstrates how technology is pushing humankind into a new stage of evolution, with as many massive implications for modern business as for our individual lives….”

Show Me the Evidence


New book by Ron Haskins: “This book tells the story of how the Obama administration planned and enacted several initiatives to fund social programs based on rigorous evidence of success and thereby created a fundamental change in the role of evidence in federal policymaking.
Using interviews with the major players from the White House, the Office of Management and Budget, federal agencies, Congress, and the child advocacy community, the authors detail the development and implementation of six evidence-based social policy initiatives by the Obama administration.
The initiatives range widely over fundamental issues in the nation’s social policy including preschool and K-12 education, teen pregnancy, employment and training, health, and community-based programs. These initiatives constitute a revolution in the use of social science evidence to guide federal policymaking and the operation of federal grant programs.
A fascinating story for everyone interested in politics and policy, this book also provides a blueprint for policymakers worldwide who are interested in expanding the use of evidence in policy.

Read David Wessel’s review in the Wall Street Journal.”

E-Governance for Smart Cities


New book edited by Vinod Kumar, T. M. : “This book highlights the electronic governance in a smart city through case studies of cities located in many countries. “E-Government” refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits are less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.
The book is divided into three parts.
• E-Governance State of the Art Studies of many cities
• E-Governance Domains Studies
• E-Governance Tools and Issues”
Download Table of contents (pdf, 1.4 MB)

Selected Readings on Cities and Civic Technology


By Julia Root and Stefaan Verhulst

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of civic innovation was originally published in 2014.

The last five years have seen a wave of new organizations, entrepreneurs and investment in cities and the field of civic innovation.  Two subfields, Civic Tech and Government Innovation, are particularly aligned with GovLab’s interest in the ways in which technology is and can be deployed to redesign public institutions and re-imagine governance.

The emerging field of civic technology, or “Civic Tech,” champions new digital platforms, open data and collaboration tools for transforming government service delivery and engagement with citizens. Government Innovation, while not a new field, has seen in the last five years a proliferation of new structures (e.g. Mayor’s Office of New Urban Mechanics), roles (e.g. Chief Technology/Innovation Officer) and public/private investment (e.g. Innovation Delivery Teams and Code for America Fellows) that are building a world-wide movement for transforming how government thinks about and designs services for its citizens.

There is no set definition for “civic innovation.” However, broadly speaking, it is about improving our cities through the implementation of tools, ideas and engagement methods that strengthen the relationship between government and citizens. The civic innovation field encompasses diverse actors from across the public, private and nonprofit spectrums. These can include government leaders, nonprofit and foundation professionals, urbanists, technologists, researchers, business leaders and community organizers, each of whom may use the term in a different way, but ultimately are seeking to disrupt how cities and public institutions solve problems and invest in solutions.

Selected Reading List (in alphabetical order)

Annotated Selected Readings (in alphabetical order)

Books

Goldsmith, Stephen, and Susan Crawford. The Responsive City: Engaging Communities Through Data-Smart Governance. 1 edition. San Francisco, CA: Jossey-Bass, 2014. http://bit.ly/1zvKOL0.

  • The Responsive City, a guide to civic engagement and governance in the digital age, is the culmination of research originating from the Data-Smart City Solutions initiative, an ongoing project at Harvard Kennedy School working to catalyze adoption of data projects on the city level.
  • The “data smart city” is one that is responsive to citizens, engages them in problem solving and finds new innovative solutions for dismantling entrenched bureaucracy.
  • The authors document case studies from New York City, Boston and Chicago to explore the following topics:
    • Building trust in the public sector and fostering a sustained, collective voice among communities;
    • Using data-smart governance to preempt and predict problems while improving quality of life;
    • Creating efficiencies and saving taxpayer money with digital tools; and
    • Spearheading these new approaches to government with innovative leadership.

Townsend, Anthony M. Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia. 1 edition. New York: W. W. Norton & Company, 2013. http://bit.ly/17Y4G0R.

  • In this book, Townsend illustrates how “cities worldwide are deploying technology to address both the timeless challenges of government and the mounting problems posed by human settlements of previously unimaginable size and complexity.”
  • He also considers “the motivations, aspirations, and shortcomings” of the many stakeholders involved in the development of smart cities, and poses a new civics to guide these efforts.
  • He argues that smart cities are not made smart by various, soon-to-be-obsolete technologies built into its infrastructure; instead, it is how citizens are using ever-changing and grassroots technologies to be “human-centered, inclusive and resilient” that will make cities ‘smart.’

Reports + Journal Articles

Black, Alissa, and Rachel Burstein. “The 2050 City – What Civic Innovation Looks Like Today and Tomorrow.” White Paper. New America Foundation – California Civic Innovation Project, June 2013. https://bit.ly/2GohMvw.

  • Through their interviews, the authors determine that civic innovation is not just a “compilation of projects” but that it can inspire institutional structural change.
  • Civic innovation projects that have a “technology focus can sound very different than process-related innovations”; however the outcomes are actually quite similar as they disrupt how citizens and government engage with one another.
  • Technology is viewed by some of the experts as an enabler of civic innovation – not necessarily the driver for innovation itself. What constitutes innovation is how new tools are implemented by government or by civic groups that changes the governing dynamic.

Patel, Mayur, Jon Sotsky, Sean Gourley, and Daniel Houghton. “Knight Foundation Report on Civic Technology.” Presentation. Knight Foundation, December 2013. http://slidesha.re/11UYgO0.

  • This reports aims to advance the field of civic technology, which compared to the tech industry as a whole is relatively young. It maps the field, creating a starting place for understanding activity and investment in the sector.
  • It defines two themes, Open Government and Civic Action, and identifies 11 clusters of civic tech innovation that fall into the two themes. For each cluster, the authors describe the type of activities and highlights specific organizations.
  • The report identified more than $430 million of private and philanthropic investment directed to 102 civic tech organizations from January 2011 to May 2013.

Open Plans. “Field Scan on Civic Technology.” Living Cities, November 2012. http://bit.ly/1HGjGih.

  • Commissioned by Living Cities and authored by Open Plans, the Field Scan investigates the emergent field of civic technology and generates the first analysis of the potential impact for the field as well as a critique for how tools and new methods need to be more inclusive of low-income communities in their use and implementation.
  • Respondents generally agreed that the tools developed and in use in cities so far are demonstrations of the potential power of civic tech, but that these tools don’t yet go far enough.
  • Civic tech tools have the potential to improve the lives of low-income people in a number of ways. However, these tools often fail to reach the population they are intended to benefit. To better understand this challenge, civic tech for low-income people must be considered in the broader context of their interactions with technology and with government.
  • Although hackathons are popular, their approach to problem solving is not always driven by community needs, and hackathons often do not produce useful material for governments or citizens in need.

Goldberg, Jeremy M. “Riding the Second Wave of Civic Innovation.” Governing, August 28, 2014. http://bit.ly/1vOKnhJ.

  • In this piece, Goldberg argues that innovation and entrepreneurship in local government increasingly require mobilizing talent from many sectors and skill sets.

Black, Alissa, and Burstein, Rachel. “A Guide for Making Innovation Offices Work.” IBM Center for the Business of Government, October 2014. http://bit.ly/1vOFZP4.

  • In this report, Burstein and Black examine the recent trend toward the creation of innovation offices across the nation at all levels of government to understand the structural models now being used to stimulate innovation—both internally within an agency, and externally for the agency’s partners and communities.
  • The authors conducted interviews with leadership of innovation offices of cities that include Philadelphia, Austin, Kansas City, Chicago, Davis, Memphis and Los Angeles.
  • The report cites examples of offices, generates a typology for the field, links to projects and highlights success factors.

Mulholland, Jessica, and Noelle Knell. “Chief Innovation Officers in State and Local Government (Interactive Map).” Government Technology, March 28, 2014. http://bit.ly/1ycArvX.

  • This article provides an overview of how different cities structure their Chief Innovation Officer positions and provides links to offices, projects and additional editorial content.
  • Some innovation officers find their duties merged with traditional CIO responsibilities, as is the case in Chicago, Philadelphia and New York City. Others, like those in Louisville and Nashville, have titles that reveal a link to their jurisdiction’s economic development endeavors.

Toolkits

Bloomberg Philanthropies. January 2014. “Transform Your City through Innovation: The Innovation Delivery Model for Making It Happen.” New York: Bloomberg Philanthropies. http://bloombg.org/120VrKB.

  • In 2011, Bloomberg Philanthropies funded a three-year innovation capacity program in five major United States cities— Atlanta, Chicago, Louisville, Memphis, and New Orleans – in which cities could hire top-level staff to develop and see through the implementation of solutions to top mayoral priorities such as customer service, murder, homelessness, and economic development, using a sequence of steps.
  • The Innovation Delivery Team Playbook describes the Innovation Delivery Model and describes each aspect of the model from how to hire and structure the team, to how to manage roundtables and run competitions.

Do-It-Yourself Democracy: The Rise of the Public Engagement Industry


New book by Caroline W. Lee: “Citizen participation has undergone a radical shift since anxieties about “bowling alone” seized the nation in the 1990s. Many pundits and observers have cheered America’s twenty-first century civic renaissance-an explosion of participatory innovations in public life. Invitations to “have your say!” and “join the discussion!” have proliferated. But has the widespread enthusiasm for maximizing citizen democracy led to real change?
In Do-It-Yourself Democracy, sociologist Caroline W. Lee examines how participatory innovations have reshaped American civic life over the past two decades. Lee looks at the public engagement industry that emerged to serve government, corporate, and nonprofit clients seeking to gain a handle on the increasingly noisy demands of their constituents and stakeholders. The beneficiaries of new forms of democratic empowerment are not only humble citizens, but also the engagement experts who host the forums. Does it matter if the folks deepening democracy are making money at it? How do they make sense of the contradictions inherent in their roles?
In investigating public engagement practitioners’ everyday anxieties and larger worldviews, we see reflected the strange meaning of power in contemporary institutions. New technologies and deliberative practices have democratized the ways in which organizations operate, but Lee argues that they have also been marketed and sold as tools to facilitate cost-cutting, profitability, and other management goals – and that public deliberation has burdened everyday people with new responsibilities without delivering on its promises of empowerment….”

Restoring Confidence in Open, Shared and Personal Data


Report of the UK Digital Government Review: “It is obvious that government needs to be able to use data both to deliver services and to present information to public view. How else would government know which bank account to place a pension payment into, or a citizen know the results of an election or how to contact their elected representatives?

As more and more data is created, preserved and shared in ever-increasing volumes a number of urgent questions are begged: over opportunities and hazards; over the importance of using best-practice techniques, insights and technologies developed in the private sector, academia and elsewhere; over the promises and limitations of openness; and how all this might be articulated and made accessible to the public.

Government has already adopted “open data” (we will discuss this more in the next section) and there are now increasing calls for government to pay more attention to data analytics and so-called “big data” – although the first faltering steps to unlock benefits, here, have often ended in the discovery that using large-scale data is a far more nuanced business than was initially assumed

Debates around government and data have often been extremely high-profile – the NHS care.data [27] debate was raging while this review was in progress – but they are also shrouded in terms that can generate confusion and complexities that are not easily summarized.

In this chapter we will unpick some of these terms and some parts of the debate. This is a detailed and complex area and there is much more that could have been included [28]. This is not an area that can easily be summarized into a simple bullet-pointed list of policies.

Within this report we will use the following terms and definitions, proceeding to a detailed analysis of each in turn:

Type of Data

Definition [29]

Examples

1. Open Data Data that can be freely used, reused and redistributed by anyone – subject only, at most, to the requirement to attribute and sharealike Insolvency notices in the London Gazette
Government spending information
Public transport information
Official National Statistics
2. Shared Data Restricted data provided to restricted organisations or individuals for restricted purposes National Pupil Database
NHS care.data
Integrated health and social care
Individual census returns
3. Personal Data Data that relate to a living individual who can be identified from that data. For full legal definition see [30] Health records
Individual tax records
Insolvency notices in the London gazette
National Pupil Database
NB These definitions overlap. Personal data can exist in both open and shared data.

This social productivity will help build future economic productivity; in the meantime it will improve people’s lives and it will enhance our democracy. From our analysis it was clear that there was room for improvement…”

Smarter Than Us: The Rise of Machine Intelligence


 

Book by Stuart Armstrong at the Machine Intelligence Research Institute: “What happens when machines become smarter than humans? Forget lumbering Terminators. The power of an artificial intelligence (AI) comes from its intelligence, not physical strength and laser guns. Humans steer the future not because we’re the strongest or the fastest but because we’re the smartest. When machines become smarter than humans, we’ll be handing them the steering wheel. What promises—and perils—will these powerful machines present? Stuart Armstrong’s new book navigates these questions with clarity and wit.
Can we instruct AIs to steer the future as we desire? What goals should we program into them? It turns out this question is difficult to answer! Philosophers have tried for thousands of years to define an ideal world, but there remains no consensus. The prospect of goal-driven, smarter-than-human AI gives moral philosophy a new urgency. The future could be filled with joy, art, compassion, and beings living worthwhile and wonderful lives—but only if we’re able to precisely define what a “good” world is, and skilled enough to describe it perfectly to a computer program.
AIs, like computers, will do what we say—which is not necessarily what we mean. Such precision requires encoding the entire system of human values for an AI: explaining them to a mind that is alien to us, defining every ambiguous term, clarifying every edge case. Moreover, our values are fragile: in some cases, if we mis-define a single piece of the puzzle—say, consciousness—we end up with roughly 0% of the value we intended to reap, instead of 99% of the value.
Though an understanding of the problem is only beginning to spread, researchers from fields ranging from philosophy to computer science to economics are working together to conceive and test solutions. Are we up to the challenge?
A mathematician by training, Armstrong is a Research Fellow at the Future of Humanity Institute (FHI) at Oxford University. His research focuses on formal decision theory, the risks and possibilities of AI, the long term potential for intelligent life (and the difficulties of predicting this), and anthropic (self-locating) probability. Armstrong wrote Smarter Than Us at the request of the Machine Intelligence Research Institute, a non-profit organization studying the theoretical underpinnings of artificial superintelligence.”

Activists Wield Search Data to Challenge and Change Police Policy


at the New York Times: “One month after a Latino youth died from a gunshot as he sat handcuffed in the back of a police cruiser here last year, 150 demonstrators converged on Police Headquarters, some shouting “murderers” as baton-wielding officers in riot gear fired tear gas.

The police say the youth shot himself with a hidden gun. But to many residents of this city, which is 40 percent black, the incident fit a pattern of abuse and bias against minorities that includes frequent searches of cars and use of excessive force. In one case, a black female Navy veteran said she was beaten by an officer after telling a friend she was visiting that the friend did not have to let the police search her home.

Yet if it sounds as if Durham might have become a harbinger of Ferguson, Mo. — where the fatal shooting of an unarmed black teenager by a white police officer led to weeks of protests this summer — things took a very different turn. Rather than relying on demonstrations to force change, a coalition of ministers, lawyers and community and political activists turned instead to numbers. They used an analysis of state data from 2002 to 2013 that showed that the Durham police searched black male motorists at more than twice the rate of white males during stops. Drugs and other illicit materials were found no more often on blacks….

The use of statistics is gaining traction not only in North Carolina, where data on police stops is collected under a 15-year-old law, but in other cities around the country.

Austin, Tex., began requiring written consent for searches without probable cause two years ago, after its independent police monitor reported that whites stopped by the police were searched one in every 28 times, while blacks were searched one in eight times.

In Kalamazoo, Mich., a city-funded study last year found that black drivers were nearly twice as likely to be stopped, and then “much more likely to be asked to exit their vehicle, to be handcuffed, searched and arrested.”

As a result, Jeff Hadley, the public safety chief of Kalamazoo, imposed new rules requiring officers to explain to supervisors what “reasonable suspicion” they had each time they sought a driver’s consent to a search. Traffic stops have declined 42 percent amid a drop of more than 7 percent in the crime rate, he said.

“It really stops the fishing expeditions,” Chief Hadley said of the new rules. Though the findings demoralized his officers, he said, the reaction from the African-American community stunned him. “I thought they would be up in arms, but they said: ‘You’re not telling us anything we didn’t already know. How can we help?’ ”

The School of Government at the University of North Carolina at Chapel Hill has a new manual for defense lawyers, prosecutors and judges, with a chapter that shows how stop and search data can be used by the defense to raise challenges in cases where race may have played a role…”

The Onlife Manifesto: Being Human in a Hyperconnected Era


Open access book  edited by Luciano Floridi: “What is the impact of information and communication technologies (ICTs) on the human condition? In order to address this question, in 2012 the European Commission organized a research project entitled The Onlife Initiative: concept reengineering for rethinking societal concerns in the digital transition. This volume collects the work of the Onlife Initiative. It explores how the development and widespread use of ICTs have a radical impact on the human condition.

ICTs are not mere tools but rather social forces that are increasingly affecting our self-conception (who we are), our mutual interactions (how we socialise); our conception of reality (our metaphysics); and our interactions with reality (our agency). In each case, ICTs have a huge ethical, legal, and political significance, yet one with which we have begun to come to terms only recently.
The impact exercised by ICTs is due to at least four major transformations: the blurring of the distinction between reality and virtuality; the blurring of the distinction between human, machine and nature; the reversal from information scarcity to information abundance; and the shift from the primacy of stand-alone things, properties, and binary relations, to the primacy of interactions, processes and networks.
Such transformations are testing the foundations of our conceptual frameworks. Our current conceptual toolbox is no longer fitted to address new ICT-related challenges. This is not only a problem in itself. It is also a risk, because the lack of a clear understanding of our present time may easily lead to negative projections about the future. The goal of The Manifesto, and of the whole book that contextualises, is therefore that of contributing to the update of our philosophy. It is a constructive goal. The book is meant to be a positive contribution to rethinking the philosophy on which policies are built in a hyperconnected world, so that we may have a better chance of understanding our ICT-related problems and solving them satisfactorily.
The Manifesto launches an open debate on the impacts of ICTs on public spaces, politics and societal expectations toward policymaking in the Digital Agenda for Europe’s remit. More broadly, it helps start a reflection on the way in which a hyperconnected world calls for rethinking the referential frameworks on which policies are built.”

Co-operation


Patrick Bateson at Kings Review: “I wrote this piece nearly 30 years ago and delivered it as a secular address in King’s College Chapel.  I unearthed it and brought it up to date because the issues are as relevant today as they were then.

I am disturbed by the way we have created a social environment in which so much emphasis is laid on competition – on forging ahead while trampling on others. The ideal of social cooperation has come to be treated as high-sounding flabbiness, while individual selfishness is regarded as the natural and sole basis for a realistic approach to life. The image of the struggle for existence lies at the back of it, seriously distorting the view we have of ourselves and wrecking mutual trust.
The fashionable philosophy of individualism draws its respectability in part from an appeal to biology and specifically to the Darwinian theory of evolution by natural selection. Now, Darwin’s theory remains the most powerful explanation for the way that each plant and animal evolved so that it is exquisitely adapted to its environment. The theory works just as well for behaviour as it does for anatomy. Individual animals differ in the way they behave. Those that behave in a manner that is better suited to the conditions in which they live are more likely to survive. Finally, if their descendants resemble them in terms of behaviour, then in the course of evolution, the better adapted forms of behaviour will replace those that are not so effective in keeping the individual alive.
It is the Darwinian concept of differential survival that has been picked up and used so insistently in political rhetoric. Biology is thought to be all about competition – and that supposedly means constant struggle.  This emphasis has had an insidious effect on the public mind and has encouraged the belief in individual selfishness and in confrontation.  Competition is now widely seen as the mainspring of human activity, at least in Western countries. Excellence in the universities and in the arts is thought to be driven by the same ruthless process that supposedly works so well on the sportsfield or the market place, and they all have a lot in common with what supposedly happens in the jungle. The image of selfish genes, competing with each other in the course of evolution has fused imperceptibly with the notion of selfish individuals competing with each other in the course of their life-times. Individuals only thrive by winning. The argument has become so much a part of conventional belief that it is hard at first to see what is wrong with it.
To put it bluntly, thought has been led seriously astray by the rhetoric.  Beginning where the argument starts in biology, genes do not operate in a vacuum. The survival of each gene obviously depends on the characteristics of the whole gene “team” that makes up the total genetic complement of an individual. A similar point can be made above the level of the individual when symbiosis occurs between different species.
Take, for instance, lichens which are found from the Arctic to the tropics – and on virtually every surface from rocks and old roofs to tree trunks. They look like single organisms. However, they represent the fusing of algae and fungi working together in symbiotic partnership. The partners depend utterly on each other and the characteristics of the whole entity provide the adaptations to the environment.
Similarly, cooperation among social animals belies the myth of constant struggle. Many birds and mammals huddle to conserve warmth or reduce the surface exposed to biting insects. Males in a pride of lions help each other to defend the females from other males. Mutual assistance is frequently offered in hunting; for instance, cooperating members of a wolf pack will often split into those that drive the deer and those that lie in ambush. Each wolf gets more to eat as a result. In highly complex animals aid may be reciprocated on a subsequent occasion. So, if one male baboon helps another to fend off competition for a female today, the favour will be returned at a later date. What is obvious about such cases is that each of the participating individuals benefits by working together with the others. Moreover, some things can be done by a group that cannot be done by the individual. It takes two to put up a tent.
The joint action of cooperating individuals can also be a well-adapted character in its own right. The pattern generated by cooperative behaviour could distinguish one social group from another and could make the difference between group survival and communal death.  Clearly, a cheat could sometimes obtain the benefits of the others’ cooperation without joining in itself. However, such actions would not be retained if individuals were unable to survive outside their own social group and the groups containing cheats were less likely to survive than those without. This logic does have some bearing on the way we think about ourselves.
At the turn of the 20th century an exiled Russian aristocrat and anarchist, Peter Kropotkin, wrote a classic book called Mutual Aid. He complained that, in the widespread acceptance of Darwin’s ideas, heavy emphasis had been laid on the cleansing role of social conflict and far too little attention given to the remarkable examples of cooperation. Even now, biological knowledge of symbiosis, reciprocity and mutualism has not yet percolated extensively into public discussions of human social behaviour.
As things stand, the appeal to biology is not to the coherent body of scientific thought that does exist but to a confused myth. It is a travesty of Darwinism to suggest that all that matters in social life is conflict. One individual may be more likely to survive because it is better suited to making its way about its environment and not because it is fiercer than others. Individuals may survive better when they join forces with others.  By their joint actions they can frequently do things that one individual cannot do. Consequently, those that team up are more likely to survive than those that do not. Above all, social cohesion may become a critical condition for the survival of the society.
A straightforward message is, then, that each of us may live happier and, in the main, more successful lives, if we treat our fellow human beings as individuals with whom we can readily work. This is a rational rather than a moral argument. It should appeal to all those pragmatists who want to look after themselves.  Cooperation is good business practice. However, another matter impinges on rampant individualism, which cannot be treated in a way that so readily generates agreement….”