Vaidehi Shah at Eco-Business: “Rapidly progressing information communications technology (ICT) is giving rise to an almost infinite range of innovations that can be implemented in cities to make them more efficient and better connected. However, in order for technology to yield sustainable solutions, planners must prioritise citizen engagement and strong leadership.
This was the consensus on Tuesday at the World Cities Summit 2014, where representatives from city and national governments, technology firms and private sector organisations gathered in Singapore to discuss strategies and challenges to achieving sustainable cities in the future.
Laura Ipsen, Microsoft corporate vice president for worldwide public sector, identified globalisation, social media, big data, and mobility as the four major technological trends prevailing in cities today, as she spoke at the plenary session with a theme on “The next urban decade: critical challenges and opportunities”.
Despite these increasing trends, she cautioned, “technology does not build infrastructure, but it does help better engage citizens and businesses through public-private partnerships”.
For example, “LoveCleanStreets”, an online tool developed by Microsoft and partners, enables London residents to report infrastructure problems such as damaged roads or signs, shared Ipsen.
“By engaging citizens through this application, cities can fix problems early, before they get worse,” she said.
In Singapore, the ‘MyWaters’ app of PUB, Singapore’s national water agency, is also a key tool for the government to keep citizens up-to-date of water quality and safety issues in the country, she added.
Even if governments did not actively develop solutions themselves, simply making the immense amounts of data collected by the city open to businesses and citizens could make a big difference to urban liveability, Mark Chandler, director of the San Francisco Mayor’s Office of International Trade and Commerce, pointed out.
Opening up all of the data collected by San Francisco, for instance, yielded 60 free mobile applications that allow residents to access urban solutions related to public transport, parking, and electricity, among others, he explained. This easy and convenient access to infrastructure and amenities, which are a daily necessity, is integral to “a quality of life that keeps the talented workforce in the city,” Chandler said….”
Design for Policy
Book edited by Christian Bason, Director, MindLab Copenhagen: ” Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, Design for policy provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes.
In his introduction, the author suggests that design may offer a fundamental reinvention of the art and craft of policy making for the 21st century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential.
The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. Design for policy is concluded with a summary chapter which reviews the key contributions and lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage.
Design for Policy is intended as a resource for government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.”
Collaborative approaches to public sector innovation: A scoping study
Paper by K Szkuta, R Pizzicannella, D Osimo in Telecommunications Policy: “In the last 15 years, European countries have invested considerable resources to provide e-government services. Despite of its increasing availability, its level of adoption has not been satisfying. On the other hand, over the last years, coinciding with the web 2.0 trend, the e-government services co-produced by citizens start to appear, often without the support, acknowledgement and even awareness of the government. This trend stems from a well-established tradition of offline co- production of public services, i.e. services provided by the voluntary sector, but brought to an unprecedented scale thanks to the advent of web 2.0. Still, the concept remains not well-defined and its impact is not yet well studied. The paper explores on a limited sets of cases what does it mean to collaboratively deliver online public services; what are the success factors based on the cases under study and what are the incentives for service providers (other than public administration), citizens as users and public administration. The authors propose an ostensive definition of the collaborative delivery of public services: collaborative public services are created and run by government, civil society or by private sector building on the re-use of government data or citizens data. Those services are focused on public goods delivery (e.g. health, education, public transport) and are meant to change the traditional government services by engaging in an open dialogue with public administration about the best way to deliver those services. The analysis of six case studies of innovative collaborative online public services suggests that the online collaborative public service delivery increases its quality with the users׳ growth contrary to the traditional offline service delivery. The study results indicate that the current developers interest lies in delivering complementary services to the government run services rather than substitutive services. The authors propose also the initial list of success factors, enabling conditions, and benefits for all main stakeholders (users, innovators and public administration).”
What happened to the idea of the Great Society?
John Micklethwait and Adrian Wooldridge in the Financial Times: “Most of the interesting experiments in government are taking place far from Washington: in Singapore, which delivers much better public services at a fraction of the cost; in Brazil, with its “conditional” welfare payments, dependent on behaviour; in Scandinavia, where “socialist” Sweden has cut state spending from 67 per cent of GDP in 1993 to 49 per cent, introduced school vouchers and brought entitlements into balance by raising the retirement age. In the US, the dynamic bits of government are in its cities, where pragmatic mayors are experimenting with technology.
What will replace the Great Society? For Republicans, the answer looks easy: just shrink government. But this gut instinct runs up against two big problems. The assumption that government is evil means they never take it seriously (Singapore has a tiny state but pays its best civil servants $2m a year). And, in practice, American conservatives are addicted to Big Government: hence the $1.3tn of exemptions in the US tax code, most of which are in effect a welfare state for the rich.
For Democrats, the problem is even worse. Having become used to promising ever more entitlements to voters, they face a series of unedifying choices: whether to serve society at large (by making schools better) or to protect public sector unions (teachers account for many of their activists); and whether to offer ever less generous universal benefits to the entire population or to target spending on the disadvantaged.
This is where the politics of the future will be fought, on both sides of the Atlantic. It will not be as inspiring as the Great Society. It will be about slimming and modernising government, tying pensions to life expectancy and unleashing technology on the public sector.
But what the US – and Europe – needs is cool-headed pragmatism. Government is neither a monster nor a saviour but an indispensable part of a decent society that, like most organisations, works best when it focuses on doing a few things well.”
A civic-social platform for a new kind of citizen duty
Dirk Jan van der Wal at OpenSource.com: “In the Netherlands a community of civil servants has developed an open source platform for collaboration within the public sector. What began as a team of four has grown to over 75,000 registered users. What happened? And, why was open source key to the project’s success?
Society is rapidly changing. One change is the tremendous development of Internet and Web-based tools. These tools have opened up new ways for collaboration and sharing information. This is a big change for our society and democracy, having an impact on our politics. How does government change along with it?
A need to change the way government organizations worked and civil servants interacted too could not be ignored. Take for example, politicians resigning because of one tweet! Meanwhile, government organizations continually face the challenge of doing more with less funds. I think this increased the need to cooperate and share knowledge; it was not longer feasible for smaller communities to maintain knowledge on their own.
The question became: How do we cooperate in an efficient manner?
In the Netherlands, we have over 500 different government organizations: departments, city councils, provinces, and so on. All these organizations have their own information and communications technology (ICT) environment. So, with a growing network and discussions around multiple themes, it became clear that one of the basic requirements for cooperating efficiently is having a government-wide platform for people to communicate and work from.
So, a small team of four started Pleio for Dutch civil servants and citizens to meet each other, have discussions, and work together on things that matter to them.
(Pleio translates loosely in English to “government square.”)
As in real life, citizens and government officials work together across various teams, groups, and networks to think about and do work on projects that matter. Using the Pleio online platform, citizens and government officials can find and then engage with the right people to collaborate on a project or problem…”
How Britain’s Getting Public Policy Down to a Science
Governing: “Britain has a bold yet simple plan to do something few U.S. governments do: test the effectiveness of multiple policies before rolling them out. But are American lawmakers willing to listen to facts more than money or politics?
inIn medicine they do clinical trials to determine whether a new drug works. In business they use focus groups to help with product development. In Hollywood they field test various endings for movies in order to pick the one audiences like best. In the world of public policy? Well, to hear members of the United Kingdom’s Behavioural Insights Team (BIT) characterize it, those making laws and policies in the public sector tend to operate on some well-meaning mix of whim, hunch and dice roll, which all too often leads to expensive and ineffective (if not downright harmful) policy decisions.
….One of the prime BIT examples for why facts and not intuition ought to drive policy hails from the U.S. The much-vaunted “Scared Straight” program that swept the U.S. in the 1990s involved shepherding at-risk youth into maximum security prisons. There, they would be confronted by inmates who, presumably, would do the scaring while the visiting juveniles would do the straightening out. Scared Straight seemed like a good idea — let at-risk youth see up close and personal what was in store for them if they continued their wayward ways. Initially the results reported seemed not just good, but great. Programs were reporting “success rates” as high as 94 percent, which inspired other countries, including the U.K., to adopt Scared Straight-like programs.
The problem was that none of the program evaluations included a control group — a group of kids in similar circumstances with similar backgrounds who didn’t go through a Scared Straight program. There was no way to see how they would fare absent the experience. Eventually, a more scientific analysis of seven U.S. Scared Straight programs was conducted. Half of the at-risk youth in the study were left to their own devices and half were put through the program. This led to an alarming discovery: Kids who went through Scared Straight were more likely to offend than kids who skipped it — or, more precisely, who were spared it. The BIT concluded that “the costs associated with the programme (largely related to the increase in reoffending rates) were over 30 times higher than the benefits, meaning that ‘Scared Straight’ programmes cost the taxpayer a significant amount of money and actively increased crime.”
It was witnessing such random acts of policymaking that in 2010 inspired a small group of political and social scientists to set up the Behavioural Insights Team. Originally a small “skunk works” tucked away in the U.K. Treasury Department, the team gained traction under Prime Minister David Cameron, who took office evincing a keen interest in both “nonregulatory solutions to policy problems” and in spending public money efficiently, Service says. By way of example, he points to a business support program in the U.K. that would give small and medium-sized businesses up to £3,000 to subsidize advice from professionals. “But there was no proven link between receiving that money and improving business. We thought, ‘Wouldn’t it be better if you could first test the efficacy of some million-pound program or other, rather than just roll it out?’”
The BIT was set up as something of a policy research lab that would scientifically test multiple approaches to a public policy problem on a limited, controlled basis through “randomized controlled trials.” That is, it would look at multiple ways to skin the cat before writing the final cat-skinning manual. By comparing the results of various approaches — efforts to boost tax compliance, say, or to move people from welfare to work — policymakers could use the results of the trials to actually hone in on the most effective practices before full-scale rollout.
The various program and policy options that are field tested by the BIT aren’t pie-in-the-sky surmises, which is where the “behavioural” piece of the equation comes in. Before settling on what options to test, the BIT takes into account basic human behavior — what motivates us and what turns us off — and then develops several approaches to a policy problem based on actual social science and psychology.
The approach seems to work. Take, for example, the issue of recruiting organ donors. It can be a touchy topic, suggesting one’s own mortality while also conjuring up unsettling images of getting carved up and parceled out by surgeons. It’s no wonder, then, that while nine out of 10 people in England profess to support organ donations, fewer than one in three are officially registered as donors. To increase the U.K.’s ratio, the BIT decided to play around with the standard recruitment message posted on a high-traffic gov.uk website that encourages people to sign up with the national Organ Donor Register (see “‘Please Help Others,’” page 18). Seven different messages that varied in approach and tone were tested, and at the end of the trial, one message emerged clearly as the most effective — so effective, in fact, that the BIT concluded that “if the best-performing message were to be used over the whole year, it would lead to approximately 96,000 extra registrations completed.”
According to the BIT there are nine key steps to a defensible controlled randomized trial, the first and second — and the two most obvious — being that there must be at least two policy interventions to compare and that the outcome that the policies they’re meant to influence must be clear. But the “randomized” factor in the equation is critical, and it’s not necessarily easy to achieve.
In BIT-speak, “randomization units” can range from individuals (randomly chosen clients) entering the same welfare office but experiencing different interventions, to different groups of clientele or even different institutions like schools or congregate care facilities. The important point is to be sure that the groups or institutions chosen for comparison are operating in circumstances and with clientele similar enough so that researchers can confidently say that any differences in outcomes are due to different policy interventions and not other socioeconomic or cultural exigencies. There are also minimum sampling sizes that ensure legitimacy — essentially, the more the merrier.
As a matter of popular political culture, the BIT’s approach is known as “nudge theory,” a strand of behavioral economics based on the notion that the economic decisions that human beings make are just that — human — and that by tuning into what motivates and appeals to people we can much better understand why those economic decisions are made. In market economics, of course, nudge theory helps businesses tune into customer motivation. In public policy, nudge theory involves figuring out ways to motivate people to do what’s best for themselves, their families, their neighborhoods and society.
When the BIT started playing around with ways to improve tax compliance, for example, the group discovered a range of strategies to do that, from the very obvious approach — make compliance easy — to the more behaviorally complex. The idea was to key in on the sorts of messages to send to taxpayers that will resonate and improve voluntary compliance. The results can be impressive. “If you just tell taxpayers that the majority of folks in their area pay their taxes on time [versus sending out dunning letters],” says the BIT’s Service, “that adds 3 percent more people who pay, bringing in millions of pounds.” Another randomized controlled trial showed that in pestering citizens to pay various fines, personal text messages were more effective than letters.
There has been pushback on using randomized controlled trials to develop policy. Some see it as a nefarious attempt at mind control on the part of government. “Nudge” to some seems to mean “manipulate.” Service bridles at the criticism. “We’re sometimes referred to as ‘the Nudge Team,’ but we’re the ‘Behavioural Insights Team’ because we’re interested in human behavior, not mind control.”
The essence of the philosophy, Service adds, is “leading people to do the right thing.” For those interested in launching BIT-like efforts without engendering immediate ideological resistance, he suggests focusing first on “non-headline-grabbing” policy areas such as tax collection or organ donation that can be launched through administrative fiat.”
United States federal government use of crowdsourcing grows six-fold since 2011
E Pluribus Unum: “Citizensourcing and open innovation can work in the public sector, just as crowdsourcing can in the private sector. Around the world, the use of prizes to spur innovation has been booming for years. The United States of America has been significantly scaling up its use of prizes and challenges to solving grand national challenges since January 2011, when, President Obama signed an updated version of the America COMPETES Act into law.
According to the third congressionally mandated report released by the Obama administration today (PDF/Text), the number of prizes and challenges conducted under the America COMPETES Act has increased by 50% since 2012, 85% since 2012, and nearly six-fold overall since 2011. 25 different federal agencies offered prizes under COMPETES in fiscal year 2013, with 87 prize competitions in total. The size of the prize purses has also grown as well, with 11 challenges over $100,000 in 2013. Nearly half of the prizes conducted in FY 2013 were focused on software, including applications, data visualization tools, and predictive algorithms. Challenge.gov, the award-winning online platform for crowdsourcing national challenges, now has tens of thousands of users who have participated in more than 300 public-sector prize competitions. Beyond the growth in prize numbers and amounts, Obama administration highlighted 4 trends in public-sector prize competitions:
- New models for public engagement and community building during competitions
- Growth software and information technology challenges, with nearly 50% of the total prizes in this category
- More emphasis on sustainability and “creating a post-competition path to success”
- Increased focus on identifying novel approaches to solving problems
The growth of open innovation in and by the public sector was directly enabled by Congress and the White House, working together for the common good. Congress reauthorized COMPETES in 2010 with an amendment to Section 105 of the act that added a Section 24 on “Prize Competitions,” providing all agencies with the authority to conduct prizes and challenges that only NASA and DARPA has previously enjoyed, and the White House Office of Science and Technology Policy (OSTP), which has been guiding its implementation and providing guidance on the use of challenges and prizes to promote open government.
“This progress is due to important steps that the Obama Administration has taken to make prizes a standard tool in every agency’s toolbox,” wrote Cristin Dorgelo, assistant director for grand challenges in OSTP, in a WhiteHouse.gov blog post on engaging citizen solvers with prizes:
In his September 2009 Strategy for American Innovation, President Obama called on all Federal agencies to increase their use of prizes to address some of our Nation’s most pressing challenges. Those efforts have expanded since the signing of the America COMPETES Reauthorization Act of 2010, which provided all agencies with expanded authority to pursue ambitious prizes with robust incentives.
To support these ongoing efforts, OSTP and the General Services Administration have trained over 1,200 agency staff through workshops, online resources, and an active community of practice. And NASA’s Center of Excellence for Collaborative Innovation (COECI) provides a full suite of prize implementation services, allowing agencies to experiment with these new methods before standing up their own capabilities.
Sun Microsystems co-founder Bill Joy famously once said that “No matter who you are, most of the smartest people work for someone else.” This rings true, in and outside of government. The idea of governments using prizes like this to inspire technological innovation, however, is not reliant on Web services and social media, born from the fertile mind of a Silicon Valley entrepreneur. As the introduction to the third White House prize report notes:
“One of the most famous scientific achievements in nautical history was spurred by a grand challenge issued in the 18th Century. The issue of safe, long distance sea travel in the Age of Sail was of such great importance that the British government offered a cash award of £20,000 pounds to anyone who could invent a way of precisely determining a ship’s longitude. The Longitude Prize, enacted by the British Parliament in 1714, would be worth some £30 million pounds today, but even by that measure the value of the marine chronometer invented by British clockmaker John Harrison might be a deal.”
Centuries later, the Internet, World Wide Web, mobile devices and social media offer the best platforms in history for this kind of approach to solving grand challenges and catalyzing civic innovation, helping public officials and businesses find new ways to solve old problem. When a new idea, technology or methodology that challenges and improves upon existing processes and systems, it can improve the lives of citizens or the function of the society that they live within….”
On the barriers for local government releasing open data
Paper by Peter Conradie and Dr. Sunil Choenni in Government Information Quarterly: “Due to expected benefits such as citizen participation and innovation, the release of Public Sector Information as open data is getting increased attention on various levels of government. However, currently data release by governments is still novel and there is little experience and knowledge thus far about its benefits, costs and barriers. This is compounded by a lack of understanding about how internal processes influence data release. Our aim in this paper is to get a better understanding of these processes and how they influence data release, i.e., to find determinants for the release of public sector information. For this purpose, we conducted workshops, interviews, questionnaires, desk research and practice based cases in the education program of our university, involving six local public sector organizations. We find that the way data is stored, the way data is obtained and the way data is used by a department are crucial indicators for open data release. We conclude with the lessons learned based on our research findings. These findings are: we should take a nuanced approach towards data release, avoid releasing data for its own sake, and take small incremental steps to explore data release.”
AU: Revitalising and revising the Innovation Showcase
From the Public Sector Innovation Toolkit unit of the Australian Government: “Do you have any case studies of innovative initiatives in the public service?
An important part of the public sector innovation agenda is sharing examples of innovation in practice. That’s why we created the Public Sector Innovation Showcase.
As noted in the APS Innovation Action Plan, “The Public Sector Innovation Showcase will enable government agencies and departments to share and celebrate case studies of innovation, and to consider how they might apply such innovative practices within their own operations to achieve better outcomes.”
The Showcase was a joint initiative with the Department of Finance and has been operating for a number of years now. We thought it time for some changes and that it needs some new examples.
To make the showcase more useful we have incorporated it into this site – you can see the examples here. We are eager to receive more examples from the public sector – from the Commonwealth, state, territory and local governments.
Please get in contact with us if you have an example that might be suitable as a case study of innovation in the public sector. The sort of things we’re after in the case studies are spelled out in our Showcase submission guidance.
We’re seeking examples that demonstrate doing things differently, rather than doing what we do now but slightly better.
The Persistence of Innovation in Government
New Book: “In The Persistence of Innovation in Government, Sanford Borins maps the changing landscape of American public sector innovation in the twenty-first century, largely addressing three key questions:
- Who innovates?
- When, why, and how do they do it?
- What are the persistent obstacles and the proven methods for overcoming them?
Probing both the process and the content of innovation in the public sector, Borins identifies major shifts and important continuities. His examination of public innovation combines several elements: his analysis of the Harvard Kennedy School’s Innovations in American Government Awards program; significant new research on government performance; and a fresh look at the findings of his earlier, highly praised book Innovating with Integrity: How Local Heros Are Transforming American Government. Ho also offers a thematic survey of the field’s burgeoning literature, with a particular focus on international comparison.”